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Outlook and OWA App for iOS devices

  • Article

Here is our blog announcing it:

https://blogs.office.com/2015/01/29/deeper-look-outlook-ios-android/

 

Fun Fact:

What happens to the current Outlook Web Access (OWA) for iPhone/iPad/Android apps?

The new Outlook app replaces OWA for iPhone/iPad/Android. We are leaving the OWA for iPhone/iPad/Android apps in market for the time being because there are some advanced Office 365 and Exchange Server features that are not yet available in Outlook. Customers who require these advanced features (e.g. viewing Information Rights Management protected mails, support for Apps for Outlook) can continue to use OWA for iPhone/iPad/Android until those features are available in Outlook.

 

Support Policy

Technical support is only entitled through the in-app support experience. The in-app support experience goes directly to the Outlook for iOS and Outlook Preview for Android support teams that work directly with the acquired Acompli development team. As part of the acquisition of Acompli, we are only providing support through this direct channel. All Broad Commercial customers must be directed to the in-app support experience.

 

Outlook for iOS and Outlook Preview for Android are not entitled products for Premier customers. Premier customers should also submit their questions about the app through the in-app experience.

Support Boundaries

The Exchange Online Support Boundaries article was updated to cover Outlook for iOS and Outlook for Android scenarios: KB 2723482

Escalations

Premier TAMs can escalate questions about Outlook for iOS and Outlook Preview for Android to the Outlook-iOS-Android alias. Non-premier customers must be referred to the in-app support. The following graphic outlines the Premier support process.

 

Outlook for iOS and Outlook for Android features Supported Outlook for iOS (mobile app) and Outlook for Android (mobile app) Support, which can be contacted from within the app.Go to Settings , Help , and then tap Contact Support . For more info, see  3035535 . 100 Self-service https://support.office.com/en-us/learn/outlook-for-ios-and-android-faq The Outlook for iOS (mobile app) and Outlook for Android (mobile app) Support Team will handle related escalations, including bugs, which can be submitted from within the app.Go to Settings , Help , and then tap Contact Support . For more info, see  3035535 .

 

What Exchange ActiveSync policies are supported by the new Outlook app?  

Outlook on iOS & Android supports the following Exchange ActiveSync policies:

  • Remote Wipe – Removes local email data from the device.

 

The following Exchange ActiveSync policies are in development and will be available Outlook soon.

  • PIN lock – enforce PIN at the device or application level
  • Maximum failed password attempts – wipe device or app after a set number of failed password attempts
  • Activity time-out – if user has not loaded the app a pre-determined period of time, the app will prompt the user for PIN.