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CRM in the Insurance Industry

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One of the hidden gems from Microsoft for enterprise business solutions is a product called Dynamics CRM. Turns out Dynamics is a lot more than just customer relationship management, you can configure (without code) complex insurance solutions right through this product! In this webcast, we explain the relevancy of CRM within the insurance industry, but more importantly we show customers how they can use this product for A LOT more than just CRM. As it turns out, most relationship focused scenarios (i.e. a scenario that hooks to customers/contacts) can be configured and run right through the Dynamics product/framework. It's very powerful LOB development product, which can be configured -- not coded -- to your specific enterprise application needs. 

https://academyliv.vo.msecnd.net/CAL/FSI01CAL/20100113-CAL-FSI01CAL-WMV.wmv