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Getting help when you are really stuck

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A lot of people think that because BDD and MDT are free products they are not eligible for support from Microsoft.  This question seems to crop up quite often and people are often surprised when I point out the truth!

So, in true A-Team spirit (i.e. "If you have a problem, if no one else can help, and if you can find them, maybe you can hire the A-Team."):

If you have a problem with BDD or MDT, if no one else has been able to help you, maybe you can try Premier Support!

It is simple, just call the support number which you can find here: https://www.microsoft.com/services/microsoftservices/srv_premier.mspx.

Make sure that you state that you have a BDD/MDT issue because if you talk about deployment you might be routed to a different queue.  Also it is worth mentioning that Premier Support have a different style to the A-Team in that they don't use guns and explosions to fix things.  Thanks to the MSDeployment guys who first highlighted this problem on their blog.  Of course, please carrying commenting on our blog as well!

 

This post was contributed by Daniel Oxley a consultant with Microsoft Services Spain

Comments

  • Anonymous
    January 01, 2003
    Brian, You are right.  I'll work out why it is not listed and update the link.  In the meantime, i'll remove it from the post. Thanks! Daniel

  • Anonymous
    April 25, 2008
    Web incident?  If you follow the link above which takes you to the server product list neither BDD or MDT are listed.  What should be clicked on to make sure the inicident is routed to the correct queue?

  • Anonymous
    May 29, 2008
    This free fix is only available as far as i know for automatic updates only Cheers, R