Manually Uninstall & Install Dynamics CRM 2013 for Outlook

Article
09/16/2014

Steps below for Uninstall & Install steps for CRM 2013 client for Outlook.

I. Manually Uninstall the CRM for Outlook 2013 Client:

1. Close outlook

2. Use the Configuration Wizard and delete the CRM for Outlook configuration

3. Go to Program s and Features and uninstall the following components:

a. Microsoft Visual C++ Runtime

b. Microsoft SQL Server Compact 4.0 Service Pack 1

c. Microsoft SQL Reporting Service Report Viewer Control

d. Windows Live ID Sign-in Assistant on Windows 7 and older Windows installations

e. Microsoft Online Services Sign-in Assistant

f. All MUI Language packs

g. Microsoft Dynamics CRM 2013 for Microsoft Office Outlook (Outlook Client)

4. Delete the following registry keys (if still available):

HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

HKEY_LOCAL_MACHINE\ Software\Microsoft\MSCRMClient

HKEY_LOCAL_MACHINE\ Software\Microsoft\MSCRM

5. Delete the following Folders:

a. %localappdata%\Microsoft\MSCRM

b. %appdata%\Microsoft\MSCRM

c. SystemDrive:\Program Files\Microsoft Dynamics CRM

6. If you are unable to uninstall an application using Programs and Features, use the following uninstaller tool provided by Microsoft:

https://support.microsoft.com/mats/Program_Install_and_Uninstall

II. Manually install the CRM for Outlook 2013 Client on environments where pre requisites can’t be downloaded due to firewall restrictions proceed as follows:

1. Microsoft Visual C++ Runtime installer from

https://go.microsoft.com/fwlink/?LinkId=299585.

2. Microsoft SQL Server Compact 4.0 Service Pack 1 installer from https://go.microsoft.com/fwlink/?LinkId=253118.

3. Microsoft SQL Reporting Service Report Viewer Control installer from https://go.microsoft.com/fwlink/?LinkId=193386.

4. Windows Live ID Sign-in Assistant installer from

https://go.microsoft.com/fwlink/?LinkId=194722

5. Microsoft Online Services Sign-in Assistant installer from https://go.microsoft.com/fwlink/?LinkId=317651

6. Microsoft Dynamics CRM 2013 for Microsoft Office Outlook (Outlook Client) Installer from:

https://www.microsoft.com/en-us/download/confirmation.aspx?id=40344

III. The below Screenshot is including also the needed components for the CRM for Outlook 2013 Offline Functionality

Manually Uninstall & Install Dynamics CRM 2013 for Outlook

Additional resources