Share via

Toolbar is missing within the Dynamics CRM 4.0 Outlook Client

  • Article

Symptom

CRM toolbar is not visible even after configuration is completed. Below is error message that we got from diagnostic tool.
Microsoft.Crm.Outlook.Diagnostics.WarningDiagnosticCheckException: You recently used a different Outlook profile than the one the Microsoft Dynamics CRM add-in has been configured for. The Microsoft Dynamics CRM add-in will be enabled only for the profile it was configured for. at Microsoft.Crm.Outlook.Diagnostics.OutlookProfileDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) at Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)

Cause

Customer is running CRM 4.0 and Outlook 2007 (both 32bit) on a 64bit machine.
After installing MS Project 2010 (32bit) + some MUI components (see additional components that got installed)

the following registry key gets added in the TypeLib section:
[HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.4]
"PrimaryInteropAssemblyName"="Microsoft.Office.Interop.Outlook, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71E9BCE111E9429C"

Resolution

Uninstalling MS Project 2010 on the affected machines (+ the related components that are added during the install. E.g. MUI)
or
Manually remove the regkey that was added during the MS Project 2010 installation (part of the additional components)
[HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.4]
"PrimaryInteropAssemblyName"="Microsoft.Office.Interop.Outlook, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71E9BCE111E9429C"

 

Best Regards

Microsoft Dynamics CRM Support Team