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October 2016 Windows cumulative updates might cause SCOM 2012R2/2016 console to crash on all OS Versions

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Updated article 17.10.2016:

This is just a short note that you should be careful installing the October 2016 cumulative Windows updates KB3194798/3192392/3185330/3185331 on Windows Server releases from 2008R2 up tp 2016 and Windows client releases from 7 up to 10 with the SCOM 2012/2012R2/2016 console installed on it.

It might happen (in fact it will most certainly) that the console crashes regularly after the Patch installation.

Update 28.10.2016 7:00 am (CET):

The hotfix was also applied to the latest cumulative update for Windows 10 and Windows Server 2016:
For Windows 10 RTM:  https://support.microsoft.com/en-us/kb/3199125
For Windows 10 version 1511:  https://support.microsoft.com/en-us/kb/3200068
For Windows 10 version 1607 and Windows Server 2016:  https://support.microsoft.com/en-us/kb/3197954

These hotfixes are available via Windows Update.

 

Update 19.10.2016 7:00 am (CET):

The product group released a hotfix for this issue: https://support.microsoft.com/en-us/kb/3200006. I have successfully tested it so far for Windows 2012R2 and SCOM 2012R2.

 

 

All credits and thank's to my colleague Mihai Sarbulescu for finding this issue!

Comments

  • Anonymous
    October 14, 2016
    Thanks for the confirmation.KB3192391 & KB3185330 (2008R2).Uninstall the patches on the affected 2008 R2 machines to fix the ntdll.dll crash.
  • Anonymous
    October 14, 2016
    The comment has been removed
    • Anonymous
      October 14, 2016
      Hi Stoyan,That's right.https://support.microsoft.com/en-us/kb/3192392https://support.microsoft.com/en-us/kb/3185331Regards, Tom
  • Anonymous
    October 14, 2016
    Thanks!We also just found out that all our SCOM 2012 R2 UR9 consoles gets the ntdll.dll crash on our servers... The SCOM console even crashes when we do a fresh console install on a server that has the KB3192392.We would not like to uninstall the whole KB3192392 package, so we are very interested if Microsoft will come out with a fix/update for the KB3192392, or a workaround of some sort.Kjetil
    • Anonymous
      October 14, 2016
      We are working on it. No ETA yet. Please follow the official SCOM blog for a fix.
      • Anonymous
        October 14, 2016
        Thank you, Dirk!
      • Anonymous
        October 20, 2016
        I see the fix for what I believe is MS16-126 but there is no fix listed for MS16-118 for Windows 7. This means we are still affected. We may have to contact our TAM but I'm hoping the SCOM team is still working on this. Please help, it will be appreciated.
  • Anonymous
    October 14, 2016
    SCOM team is working tight to have this issue resolved, and deliver the fix at the earliest. We will keep posted with an update as we progress. Thanks in advance for the patience and support.
  • Anonymous
    October 14, 2016
    Hello,Please could you provide the link for the official SCOM blog ... where I will find a fix later on...Thanks,Dom
  • Anonymous
    October 17, 2016
    I've tried uninstalling KB3192392 from 2 different servers through add/remove programs and the uninstaller gets stuck at "Please wait while the updates are uninstalled" on both servers (1st is a MS, 2nd is a non-SCOM server). Both updates were deployed via SCCM SUP.Any ideas please?
  • Anonymous
    October 17, 2016
    Windows 10 also get the SCOM console crash with the latest updates.I think it is this KB for Windows 10: KB3192441https://support.microsoft.com/en-us/kb/3192441Kjetil
  • Anonymous
    October 17, 2016
    Turning off details view fixes the crashing for me.
    • Anonymous
      October 17, 2016
      Unfortunately that's sheer luck. Due to the nature of the issue it can hit you almost everywhere in the Monitoring pane of the SCOM console...
  • Anonymous
    October 17, 2016
    Yes it is true, We use Windows Server 2008 R2 SP1 with SCOM 2012 R2 UR9.And the console started crashing on few views, Post uninstallation the issue is solved.Just dont install those patches.
  • Anonymous
    October 17, 2016
    The comment has been removed
    • Anonymous
      October 18, 2016
      I was expecting such kind of issues when you have to remove all security patches from the month to resolve the problem, just was curious when this comes. So quickly... :)
  • Anonymous
    October 17, 2016
    This is true. Definitely happening in our environment.
  • Anonymous
    October 17, 2016
    Any updates from the SCOM product team on this issue yet? It's becoming rather pressing for the monitoring of our production environments.
    • Anonymous
      October 18, 2016
      The fix for this issue was release on Tuesday, 10/18 and is detailed in Microsoft KB3200006 - System Center Operations Manager Management Console crashes after you install MS16-118 and MS16-126. https://support.microsoft.com/en-us/kb/3200006
      • Anonymous
        October 20, 2016
        Thanks very much George, much appreciated!
  • Anonymous
    October 18, 2016
    The comment has been removed
  • Anonymous
    October 18, 2016
    The comment has been removed
  • Anonymous
    October 18, 2016
    The fix for this issue was release on Tuesday, 10/18 and is detailed in Microsoft KB3200006 – System Center Operations Manager Management Console crashes after you install MS16-118 and MS16-126. https://support.microsoft.com/en-us/kb/3200006.
  • Anonymous
    October 19, 2016
    Is there a fix for Windows 10 , it is not in the https://support.microsoft.com/en-us/kb/3200006 fixes ?
    • Anonymous
      October 19, 2016
      See KB article:Note This update is also included in the following updates: 3199125 Cumulative Update for Windows 10 RTM: October 18, 2016 3200068 Cumulative Update for Windows 10 Version 1511: October 18, 2016
      • Anonymous
        October 19, 2016
        Thanks , but how about 1607 ?
        • Anonymous
          October 19, 2016
          I am currently checking that.
          • Anonymous
            October 19, 2016
            Please also check on Windows Server 2016. Thanks!
            • Anonymous
              October 19, 2016
              PG is working on it. No ETA yet.
  • Anonymous
    October 19, 2016
    Installation of the "Patch" resolved my problem, Windows 7 x64 Client, SCOM Console Rollup 11 is installed.
  • Anonymous
    October 19, 2016
    The stand-alone patch resolved my 3 console installations.Windows 7 x64Microsoft Windows Server 2008 R2 StandardMicrosoft Windows Server 2012 R2 Datacenter
  • Anonymous
    October 19, 2016
    Is the hotfix to install 2 patches that were included in the rollup? If that is correct then what are the individual KBs for those 2 patches so I can uninstall first or can we install over them? It was my understanding that with this month's new patch module we cannot uninstall individual patches for IE and the OS. The link in your referenced page was to the Windows Update Catalog and not hotfixes are listed as far as I can tell.
    • Anonymous
      October 19, 2016
      I am replying to my own comment. I think I can tell the hotfix for 16-126 but there does not appear to be one for IE on Win 7 systems to address 16-118.
  • Anonymous
    October 19, 2016
    Thank you for the updates. We now confirmed that the new released hotfix resolved the SCOM console crashing issue. Kudos!
    • Anonymous
      October 20, 2016
      There is no fix for MS16-118, the IE patch, for Windows 7 in the catalog so not all of us can resolve the issue.
  • Anonymous
    October 20, 2016
    No patch for KB3200006 for Windows Server 2016 or Windows 10...
    • Anonymous
      October 20, 2016
      See updated post.
  • Anonymous
    October 20, 2016
    Successfully tested with SCOM 2007R2 on Windows 2008R2 and Windows 7 x64.
  • Anonymous
    October 21, 2016
    We are running Windows Server 2012 R2 for the SCOM management server and Windows 10 Enterprise(mixture of 1607 and 1511) and we do not have any of these updates references above installed on our servers or desktops though continuously the last week and a half getting the ntdll.dll crashing error while using the operations console. We have SCOM 2012 r2 CU11 installed on both server and client.
    • Anonymous
      October 21, 2016
      That's strange. Please open up a PSS Case to further investigate the issue.
  • Anonymous
    October 21, 2016
    .Is there a version of this Hotfix for Windows Server 2012R2?
    • Anonymous
      October 21, 2016
      Yes, see KB Article
  • Anonymous
    October 21, 2016
    I have noticed October 2016 Windows cumulative updates also breaks the communication between Workgroup agent and Gateway Servers. I have an issue when I uninstall these KB3185331 and KB3192392 resolves the grayed out agent from the Console. Did anyone has a similar issues? Workgorup Servers installed with October 2016 Windows cumulative security updates [KB3185331 and KB3192392] are grayed out from Console, showing errors related communication/authentication to GW servers. Any information on that?
    • Anonymous
      October 24, 2016
      Personally I have not experienced that behaviour at one of my customers nor have I heard similar behaviour from colleagues. Probably a different issue?
  • Anonymous
    October 24, 2016
    Is the hotfix link dead for anyone else? I cannot download it.
  • Anonymous
    October 24, 2016
    The link provided here for the hotfix takes you to another Microsoft page that provides the fix under the "Resolution" section of the article. That link (labled Microsoft Update Catalog) does not work!! It takes you to a page indicating "File or directory not found". Is anyone else experiencing this when attempting to apply the fix?
    • Anonymous
      October 24, 2016
      Try http://catalog.update.microsoft.com/v7/site/Search.aspx?q=3200006
      • Anonymous
        October 25, 2016
        That link also is not working
        • Anonymous
          October 25, 2016
          Just checked: link works with IE11
      • Anonymous
        October 25, 2016
        Thanks Dirk. I had to switch to IE in order for Microsoft Update Catalog to come up properly
      • Anonymous
        December 14, 2016
        Thank you for the link, I was having a hard time finding the file to download. This update resolved our console crash issues on Server2012 R2
  • Anonymous
    October 25, 2016
    Why is there no direct download of the KB3200006 (for Win2K8R2). I can't use the catalog behind proxy and restricted to install software to access it.
    • Anonymous
      October 26, 2016
      I second this, I'm unable to access the Catalog site. Please provide direct link!
      • Anonymous
        October 27, 2016
        See my comments to other posts
  • Anonymous
    October 25, 2016
    Any news for Windows Server v2016 & Scom 2016 Fix?
    • Anonymous
      October 27, 2016
      Update is now available, see updated post for links
      • Anonymous
        October 29, 2016
        Really appreciate the updates Dirk! Thanks!!!
  • Anonymous
    November 21, 2016
    I've installed this update on my client machine running W10 (1607) and this has fixed OpsMan 2016 UR1 console crashing - Thanks Dirk!
  • Anonymous
    December 14, 2016
    The comment has been removed
  • Anonymous
    January 16, 2017
    The comment has been removed