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Run-time error: '438': Object doesn't support this property or method in Microsoft Call Quality Methodology Scorecard for Lync Server (CQM)

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After installing MS14-082 (part of December 2014 Public Updates for Office) you might get the error run-time error '438': Object doesn't support this property or method, when clicking on the enable content button. If you click Debug you will see the reference shown below:

The root cause of this appears to be related to problems mentioned in KB3025036 and here and performing the steps in the Resolution 1 section of the KB has fixed the issue..

Comments

  • Anonymous
    January 01, 2003
    Brilliant ! big thanks!

  • Anonymous
    January 07, 2015
    Greetings from Kamesh.

    I got the same error i followed the below steps and worked.
    To fix it, Please follow the below steps:
    Close all Office applications.
    username is your system login name.
    C:usersusernameAppDataLocalTempExcel8.0MSForms.exd
    C:usersusernameAppDataLocalTempVBEMSForms.exd

    In some excel version you will find both MSForms.exd and MSForms.exd in one location only that is C:usersusernameAppDataLocalTempExcel8.0
    Delete these 2 files and it will work.

    Restart your Office apps
    It will work now.

  • Anonymous
    January 19, 2015
    Very helpful. Many thanks!

  • Anonymous
    January 19, 2015
    The comment has been removed

  • Anonymous
    January 23, 2015
    I got the same error and this also fixed my issue.

  • Anonymous
    January 28, 2015
    Thanks Kamesh, It really works!!!

  • Anonymous
    January 28, 2015
    Genius!! Thanks a lot!

  • Anonymous
    February 02, 2015
    Thank you Very much Kamesh! I was much worried and was about to reinstall Office but your trick worked :)

  • Anonymous
    February 02, 2015
    Thank you Very much Kamesh! I was much worried and was about to reinstall Office but your trick worked :)

  • Anonymous
    February 03, 2015
    Thanks a lot....

  • Anonymous
    February 03, 2015
    It really works!!! Thank you!!

  • Anonymous
    February 04, 2015
    Works! Thank you!

  • Anonymous
    February 05, 2015
    Worked great. Thanks.

  • Anonymous
    February 09, 2015
    Really struggled with this and I'm not very computer literate, so thanks a lot, a great help

  • Anonymous
    February 09, 2015
    wow thanks so much... works awesome :)

  • Anonymous
    February 12, 2015
    It doesn't work at all

  • Anonymous
    February 14, 2015
    It worked!!!, Thank you Kamesh!!!.

  • Anonymous
    February 16, 2015
    It worked .. thanks a ton !!

  • Anonymous
    February 21, 2015
    great help - thanks - I was ready to give up until I found your post!!! Many thanks!

  • Anonymous
    February 23, 2015
    Thanks Kamesh, It really works!!!

  • Anonymous
    February 25, 2015
    Thanks Kamesh a lot.

  • Anonymous
    March 02, 2015
    Perfect it works! super !

  • Anonymous
    March 09, 2015
    Worked for me - Thank you.

  • Anonymous
    March 10, 2015
    Thanks it really works..genius!

  • Anonymous
    March 13, 2015
    worked like a charm

  • Anonymous
    May 12, 2015
    yes it did work like a charm

  • Anonymous
    May 13, 2015
    Thanks.Its very helpful.

  • Anonymous
    May 18, 2015
    Thank you very much!! Been having headache on how to solve the error. Your solution is awesome!!

  • Anonymous
    May 29, 2015
    Thank you! It worked for me too.

  • Anonymous
    June 13, 2015
    Sorry it doesn't work for me .I use office 2010 .when I search as per the address that u post I got one file in both vibe and excel folder.even if I delete that file from both location it doesn't work.can you please make a little bit brief In order tto mitigate this problem Jens>Office 2010 is not supported by CQM Scorecard. Please use at least Office 2013 SP1.

  • Anonymous
    July 08, 2015
    IT WORKS!!!!
    Thanks :)

  • Anonymous
    August 03, 2015
    Thanks so much! It's working!

  • Anonymous
    August 13, 2015
    Didn't work for me....#darn

  • Anonymous
    August 14, 2015
    Not works.After a restart the Excel, the file be created again.

  • Anonymous
    August 20, 2015
    I did this, first close all office application then find the file C:WindowsSysWOW64fm20.dll and delete or rename, next try to open you excel file with error, office will be update the file that before was deleted, now it will work.
    Thanks.

  • Anonymous
    September 22, 2015
    It works, Thanks

  • Anonymous
    October 05, 2015
    Didn't Work for me:(

  • Anonymous
    October 22, 2015
    It works, thx a lot.