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Most of you know there is a team of writers and editors who strive to answer all the questions generated by the CRM Help doc feedback link. This isn't their primary job, it is a task that they have taken on besides crafting all the help for this product. The customers' questions come from all over the world and often in many different languages. So often this team get's this kind of response from their follow-on assistance:
"I'm stunned! I didn't expect to hear from Microsoft at all or at least not for some days. Thank you for your fast answer. In fact, this did help me a bit. Now, at least I have an idea how to use this tool AND I've found the right website for CRM help.
Thanks again for your help!
Stefanie, Mit freundlichen Grüßen"
The team lives to receive this kind of recognition. Since I monitor their doc feedback internal alias I see a lot of these by surprised and very happy readers. So although the Doc
Feedback team won't toot their own horn, I will with great pleasure say, "Good job!"