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Paul Robichaux, one of the Exchange MVPs, has a great blog post about Exchange and the Customer Experience Improvement Program. As with many other Microsoft products, Exchange allows users to submit totally anonymous data. This data is then analysed and used to help identify areas for improvement in future versions. Paul's post details some of the data points that the Exchange team could gather. If you haven't opted in to the CEIP for Exchange, Paul's post tells you how to do that, too.

Office:Mac 2008 also has a Customer Experience Improvement Program. I wrote about it soon after the Office 2008 release over at Mac Mojo: we are watching you. If you want to opt in, you can do so in the Preferences for any Office application: go to the Feedback section and select "Yes, I want to participate".

Comments

  • Anonymous
    May 03, 2010
    What's the best way to get specific help to issues regarding Entourage?

  • Anonymous
    May 03, 2010
    Greg - You've got a few options.

  1. Call tech support.  You get two free calls to tech support with your purchase of Office 2008.  To get the right phone number for your area, go to: http://support.microsoft.com/
  2. Try posting your issue to the Entourage product forums.  Lots of Entourage experts hang out there and answer questions.  It's here: http://www.officeformac.com/ProductForums/Entourage/
  3. Try other Entourage-specific forums, like the Entourage-talk mailing list.  Information about subscribing to that mailing list is here: http://www.entourage.mvps.org/support_options/list.html
  4. Look through the posts on the Entourage help blog, which is maintained by the Entourage MVPs, to see if they've already covered it.  Their blog is here: http://blog.entourage.mvps.org/
  5. And look through my blog posts too. :)