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We had an enquiry recently from a partner wanting to clarify the SLA on the Business Critical Support service. In doing our response we collated a couple of the key resources for all levels of partner to see what is available:
1. Interactive tech support tool https://partner.microsoft.com/Australia/40015071
Shows the different options for Gold, Cert and Registered partners.
2. Battlecard showing more details
Comments
- Anonymous
February 11, 2008
PingBack from http://www.biosensorab.org/2008/02/11/reminder-on-how-to-understand-your-tech-support-benefits/