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How does Microsoft determine priority of customer submitted bugs and suggestions?

It’s simple, we let the customers tell us the priority of the issue. We’re basing the priority value on the customer average rating and number of votes. Here’s an example:

Priority 1: Average vote value is 4.5 or higher and 6 or more people have voted on the issue.

Priority 2: Average vote value is 4.0 or higher and 3 or more people have voted on the issue.

So we encourage customers to honestly on bugs and suggestions so we can focus on the most important issues first and the smaller issues later.

Marie Hagman

Visual Studio

Program Manager

Comments

  • Anonymous
    November 17, 2004
    Unfortunately, there is no way to vote against a suggestion. For suggestions the range should be -5 to +5
  • Anonymous
    November 18, 2004
    Actually you can vote against a suggestion... Voting a 1 on a suggestion means:
    "Implementing this suggestion would negatively impact the product and my experience. Please do not implement it."
  • Anonymous
    November 18, 2004
    The comment has been removed
  • Anonymous
    November 18, 2004
    Marie, unfortunately voting 1 doesn’t allow me to express my level of disagreement with implementing a suggestion. Some suggestions I only slightly disagree with, whilst others I feel very strongly against.
  • Anonymous
    November 18, 2004
    When voting is not enough, use comments :)

    A strong argument has more influence than the votes. This isn't a democracy.