Troubleshooting guide for SP2

Our Response Point SP2 trouble-shooting guide's been updated: https://download.microsoft.com/download/0/7/F/07FBEA5A-FEB7-4B27-92B0-8DD4CC3F3C53/RPTroubleshootingGuide.pdf

Among a variety of updated topics, it also has the official word on Exchange 2007 integration, which I also posted on a few weeks back

Here's a cut/paste of the table of contents:

7 Questions to Ask Before Troubleshooting the System
Issue 1: Undetected Devices
Issue 2: Unrecognized IP Addresses
Issue 3: Faulty Connection to Phone
Issue 4: Faulty Connection to Phone Lines
Issue 5: Faulty Connection to Simple Mail Transfer Protocol (SMTP) Server
Using Response Point with Exchange 2007
Issue 6: Logon Attempts Failed
Issue 7: Dropped Calls
Issue 8: Low Call Volume
Issue 9: Speech Misrecognition
Issue 10: Unlit Message Waiting Indicator (MWI)
Additional Resources
Appendix: Error Messages

 

https://www.microsoft.com/responsepoint/default.aspx

Comments

• Anonymous
  February 21, 2009
  Just a quick note to let you know that there is an error in the recently updated Troubleshooting Guide. Page 6, second paragraph, reads: Solution: Perform a factory reset on the faulty phone. To do this, obtain the IP address of the phone. Open a browser window, and type in the address bar: “Error! Hyperlink reference not valid.” Click the Reboot tab in the upper-right corner of the page. Then select Factory Restore, and click the Restore button. Thanks for the good tips and help.

• Anonymous
  February 23, 2009
  Ouch.  Sorry about that.  We'll get that fixed. Check with your equipment manufacturer for precise instructions on resetting to factory defaults. Unless my memory fails me... Syspine or Aastra phones: http://nnn.nnn.nnn.nnn/ D-Link phones: http://nnn.nnn.nnn.nnn:9999/ Syspine user/pwd: admin/0000 Aastra user/pwd: admin/22222 D-Link user/pwd: sorry, I can't remember