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A great post from ThinkSimpleNow.com that I want to send to everyone I get email from…if only it weren’t so long :) One thing I have experienced this year in my new job is brevity is a beautiful thing. If you ever see an email from a Microsoft exec that is more than one line it’s a rarity. They get to the point. Quickly.
Point 2 was the most useful one for me
2. Quickly Answers, “What’s the Point?”
People want to know “what do you need from me?” Answer this question quickly. Skip long introductions, backgrounds, compliments and details. Jump to the point. State it clearly using minimal words.
If action is needed, make it clear what the desired action is from the recipient.
And if no action or reply is expected, say that! “No reply necessary.” It’ll be like music to their ears
Enjoy
Comments
Anonymous
December 10, 2008
Great post Steve. A very handy reminder for me right now.Anonymous
December 11, 2008
Email is not a great mechanism for communication, arrange a face to face and if that's not possible pick up the phone. Emails can so easily be misinterpreted. Tips from me: if you are going to compliment someone, it will mean so much more in person. If you are going to tell someone something they don't want to hear e.g. criticism, issues etc. don't hide behind emails