UPDATE: A Microsoft Knowledge Base article to help troubleshoot hangs and crashes in Excel

  • Article

By Laura Holzwarth

Troubleshooting crashes in Excel be difficult. To assist you in this endeavor, we have published a two articles that walks you through a list of several methods and advanced troubleshooting steps involving hangs and crashes in Excel. These include:

  • Verify/install the latest updates
  • Start Excel in safe mode
  • Investigate possible issues with add-ins
  • Check whether your antivirus software is up to date or is conflicting with Excel
  • Make sure that Excel is not being used by another process
  • Check whether your file is being generated by a third party
  • Test by using a new local or network profile
  • Perform a selective startup to determine whether a program, process, or service conflicts with Excel
  • Repair or reinstall your Office program

The article also includes a section on advanced troubleshooting.

Excel: How to Troubleshoot Crashing and Not Responding Issues with Excel - https://support.microsoft.com/kb/2758592

Excel: Excel: How to troubleshoot crashing and not responding issues in an Excel Files - https://support.microsoft.com/kb/2735548