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Download your Hotfixes!

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Up to this point Microsoft has always required customers to make a phone call into Microsoft Product Support to receive a hotfix. Today we have made available a web application that allows customers to fill out a simple web form and receive the hotfix by email.

Here is how it works: The form on the site has field entries for the following information:

Country/Region (Pulldown menu)

KB article number (Text entry)

Platform (Pulldown menu)

Product Language (Pulldown menu)

E-mail address (Text entry)

You enter the data listed above and select the "Submit" button . You are then taken to a submission confirmation webpage. This webpage lets you know that you should receive a response from a Microsoft Professional within 8 business hours. The e-mail response that you receive looks like the automated hotfix e-mail that you may have seen should you have ever used the previous call in method.

Happy Hotfixin'.

Todd

Comments

  • Anonymous
    July 27, 2007
    PingBack from http://www.ryanmarrs.com/index.php/2007/07/27/need-hotfixes-microsoft-releases-web-based-request-system/

  • Anonymous
    August 03, 2007
    The comment has been removed

  • Anonymous
    August 04, 2007
    Till now, Customers were getting the hotfixes for Microsoft products after talking to Microsoft Support

  • Anonymous
    August 04, 2007
    Till now, Customers were getting the hotfixes for Microsoft products after talking to Microsoft Support

  • Anonymous
    August 04, 2007
    As noted, customers can usually request hotfixes for issues via their support contact or by placing a

  • Anonymous
    August 10, 2007
    At Microsoft PSS, we get a lot of Hotfix requests. Till few days ago we always required customers to

  • Anonymous
    August 10, 2007
    At Microsoft PSS, we get a lot of Hotfix requests. Till few days ago we always required customers to