Top Support Solutions for System Center 2012 Endpoint Protection

This is a collection of the top Microsoft Support solutions for the most common issues experienced when you use System Center 2012 Endpoint Protection (updated quarterly).

1. Solutions related to malware is not cleaned, detected, or quarantined:

• Endpoint Protection Client Help
• KB: Updating the antimalware definitions in FEP/SCEP fails with error 0x80248014
• Information on FEP and SCEP support after OSes (like Windows XP) reach end-of-life

2. Solutions related to Client problems:

• Using the MscSupport tool to collect data for troubleshooting
• Endpoint Protection Client Help
• Administrator Workflow for Endpoint Protection in Configuration Manager
• Recommended file and folder exclusions for Microsoft Forefront Client Security, Forefront Endpoint Protection 2010, and Microsoft System Center 2012 Endpoint Protection
• How to use ADPlus.vbs to troubleshoot "hangs" and "crashes"
• How can I view a scan's progress?
• Where is the Documentation for System Center 2012 Endpoint Protection?

3. Solutions related to Anti-malware Definition Detection (Signatures):

• FEP 2010 antimalware definition updates are not deployed as expected via an Automatic Deployment Rule in System Center 2012 Configuration Manager
• Description of Forefront endpoint security definition updates
• Software Updates and Windows Server Update Services Definition Updates
• How to Configure Definition Updates for Endpoint ...
• Endpoint Protection Client Help

4. Solutions related to Deployment through Configuration Manager:

• Operating System Deployment and Endpoint Protection Client Installation
• How to Configure Endpoint Protection in Configuration Manager
• Endpoint Protection Client Help

5. Solutions related to malware false positive and sample submission:

• FEP 2010 antimalware definition updates are not deployed as expected via an Automatic Deployment Rule in System Center 2012 Configuration Manager
• Description of Forefront endpoint security definition updates
• Software Updates and Windows Server Update Services Definition Updates
• How to Configure Definition Updates for Endpoint Protection in Configuration Manager
• Endpoint Protection Client Help