AutoPilot Failing on Account Setup

2018-07-23

Question

_{Monday, July 23, 2018 3:56 AM}

Hi All,

I have setup Autopilot configured as per microsoft's recommendations, and I am having a problem when the Autopilot process tries to complete the Account Setup. (see image below). When I select retry, it works. I have tried this on multiple wifi networks, multiple hardware types and Windows 10 versions 1803 and Windows 10 Insider v10.0.17692.1004. with the same results.

I have examined the event logs and registry entries as per https://blogs.technet.microsoft.com/mniehaus/2018/05/15/troubleshooting-improvements-in-windows-autopilot/

but there is nothing of significance that points to the problem.

Can anyone suggest a solution?

All replies (5)

_{Tuesday, July 24, 2018 2:33 AM}

Hi,

So the account setup fail on different machine, but when you click Try Again, it continues?

I don't think it is related to the network environment, or system version, but the user profile and configurations on the Autopilot.

It is suggested that you can let the account re-join to AAD, and configure to show error when installation takes longer than specific number of minutes.

Did you configure setting security policy, applications on Autopilot? If so, temporarily delete them.

If the error prompt on the screen, you can refer to http://hiraniconfigmgr.com/postDetails/114/Intune-Enrollment-Error-Code

Note: this is a 3rd party link, we don't have any warranties on this website. It's just for your convenience

Please remember to mark the replies as answers if they help.
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_{Friday, August 10, 2018 6:37 AM}

Can anyone suggest a solution?

Click on continue anyway and go through steps which I suggested in the following post

https://www.anoopcnair.com/enrollment-status-screen-troubleshooting/

Anoop C Nair

Blog- https://www.AnoopCNair.com Twitter- @anoopmannur Facebook Page- https://www.facebook.com/ConfigMgr/

_{Friday, August 10, 2018 6:43 AM}

I think this is the way you should troubleshoot... First of all we need to understand what is the scenario you are trying out here? Have you gone through all the AutoPilot Setup properly?

I would recommend reading:-

AutoPilot Process walkthrough https://www.anoopcnair.com/guide-windows-autopilot-process/

Further Windows 10 MDM Windows 10 troubleshooting guide post to get more details.

Anoop C Nair

Blog- https://www.AnoopCNair.com Twitter- @anoopmannur Facebook Page- https://www.facebook.com/ConfigMgr/

_{Friday, August 10, 2018 7:26 AM}

Also some help https://blogs.technet.microsoft.com/configmgrdogs/2018/08/09/troubleshooting-windows-10-intune-policy-failures/

Anoop C Nair

Blog- https://www.AnoopCNair.com Twitter- @anoopmannur Facebook Page- https://www.facebook.com/ConfigMgr/

_{Thursday, March 21, 2019 7:50 PM}

Hi Smurfphy1

I got the same problem, once I enrolled the device as a Hybrid Azure AD joined autopilot device.