Share via

Microsoft Word Error when trying to open a document in SharePoint 2013 - "Could not open https:////"

Question

Tuesday, April 15, 2014 7:26 PM | 2 votes

Hi,

Here is the scenario: Certain users in the organization get an error "Could not open <doc path in SharePoint>" When they click on a Word or Excel document in SharePoint 2013. The error is resolved by following the below steps on the user's machine:

1. Kill the running process Msosync.exe

2. Navigate to the folder - "c:\Users\login_user_name\AppData\Local\Microsoft\Office\14.0\OfficeFileCache" and delete all files within it.

3. Now click on the document in SharePoint. It opens fine.

Following the above method for all users is not feasible. Is there any other way to fix this issue?

We are using SharePoint 2013 enterprise with SP1, Office 2010 SP1.

Thanks.

All replies (3)

Wednesday, April 16, 2014 7:51 AM ✅Answered | 5 votes

Hi,

The issue might be caused by different reasons, and you could also try the following:

  1. Open IE, go to Internet Options >
    • Advanced > Reset… > Check Delete personal settings and reset
    • Security > Trusted sites > sites > add SharePoint sites to trusted sites
    • Connections > LAN settings > changed proxy settings / automatically detect
  2. Open Word, go to Options > Trust Center > Trust Center Settings > Protected View > Uncheck all

If it still doesn’t work, please disable the NameCtrlClass and Office Document Cache Handler add-ons in Internet explorer.

Regards,

Rebecca Tu
TechNet Community Support

Thursday, August 4, 2016 12:06 AM | 2 votes

In my case, I solve the problem by running the following. In Internet Explorer, in advanced options, in the security section , uncheck "Do not save encrypted pages to disk. "

Thursday, October 25, 2018 4:34 PM

Hi,

The issue might be caused by different reasons, and you could also try the following:

  1. Open IE, go to Internet Options >
    • Advanced > Reset… > Check Delete personal settings and reset
    • Security > Trusted sites > sites > add SharePoint sites to trusted sites
    • Connections > LAN settings > changed proxy settings / automatically detect
  2. Open Word, go to Options > Trust Center > Trust Center Settings > Protected View > Uncheck all

If it still doesn’t work, please disable the NameCtrlClass and Office Document Cache Handler add-ons in Internet explorer.

Regards,

Rebecca Tu
TechNet Community Support

Hi Rebecca,

Unfortunately this marked answer did not solve the issue for my environment. Am actually confused why @JasonGuo marked it as the answer.

Arthur...

  • Last updated on