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Question
Monday, December 17, 2018 6:46 PM
Both an upgrade through windows update or an update started from the ISO fail with error code 0x8007042B – 0x2000D "the installation failed in the SAFE-OS phase with an error during MIGRATE_DATA operation"
chkdsk, dism, sfc no problems found.
setupdiag:
SetupDiag was unable to match to any known failure signatures.
System Information:
Machine Name = DESKTOP2
Manufacturer = System manufacturer
Model = System Product Name
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20180516000000.000000+000
BiosVendor = 3805
BiosVersion = 3805
HostOSVersion = 10.0.17134
HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
TargetOSBuildString = 10.0.17763.107 (rs5_release_svc_prod2.181026-1406)
HostOSLanguageId = 1033
HostOSEdition = Enterprise
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 16-12-2018 13:54:04
UpgradeEndTime = 16-12-2018 14:23:26
UpgradeElapsedTime = 00:29:22
ReportId = 288559ae-fcf0-4456-9002-1761fa9b5c61
Setuperr.log
2018-12-17 08:12:32, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104[gle=0x00000002]
2018-12-17 08:12:32, Error MOUPG CSetupManager::ExecuteInstallMode(788): Result = 0x800705BB
2018-12-17 08:12:32, Error MOUPG CSetupManager::ExecuteDownlevelMode(390): Result = 0x800705BB
2018-12-17 08:12:32, Error MOUPG CSetupManager::Execute(282): Result = 0x800705BB
2018-12-17 08:12:32, Error MOUPG CSetupHost::Execute(400): Result = 0x800705BB
2018-12-17 08:12:53, Error CSI 00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = be0 ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'), vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
2018-12-17 08:12:53, Error CSI 00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts\', vn = [l:21 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
2018-12-17 08:13:16, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
2018-12-17 08:13:27, Error CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]
2018-12-17 08:13:30, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (514): App Inventory returned duplicate file c:\elearn\elearn.exe.[gle=0x8007000d]
2018-12-17 08:13:31, Error CONX Windows::Compat::Appraiser::AssetUtils::GetProgramNameAndRegistryPathFromFile (695): App should have registry path, swallowing error.[gle=0x8007139f]
2018-12-17 08:18:01, Error SP pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]
2018-12-17 08:18:24, Error CSI 00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #31506# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })
[gle=0x80004005]
2018-12-17 08:19:02, Error CSI 00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #417283# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })
[gle=0x80004005]
2018-12-17 08:19:14, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2018-12-17 08:21:33, Error CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2018-12-17 08:21:33, Error SP CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]
2018-12-17 08:22:20, Error CONX ConX::Compatibility::CCompatibilityController::GetDriverBlockType: Found 2 compat info nodes for the specified driver package instead of just one.
2018-12-17 08:22:20, Error CONX ConX::Compatibility::CCompatibilityController::GetDriverBlockType: Found 2 compat info nodes for the specified driver package instead of just one.
2018-12-17 08:32:44, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2018-12-17 08:33:09, Error SP Error WRITE, 0x00000005 while gathering/applying object: File, C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep]. Will return 0[gle=0x00000005]
2018-12-17 08:33:09, Error MIG Error 2147942405 while applying object C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep]. Shell application requested abort[gle=0x00000005]
2018-12-17 08:33:09, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep][gle=0x00000005]
2018-12-17 08:33:09, Error Apply failed. Last error: 0x00000000
2018-12-17 08:33:09, Error SP pSPExecuteApply: Apply operation failed. Error: 0x0000002C
2018-12-17 08:33:10, Error SP Apply (first boot apply, offline phase): Migration phase failed. Result: 44[gle=0x00000002]
2018-12-17 08:33:10, Error SP Operation failed: Offline portion of first and oobe boot apply operations. Error: 0x8007042B[gle=0x000000b7]
2018-12-17 08:33:48, Error MOUPG Finalize: Error reading narrator reg key: [0x80070002]
2018-12-17 08:33:51, Error SP CFinalizeCriticalBoundary::DoExecute: Cannot create hardlink betweeen C:\$WINDOWS.~BT\Sources\SetupPlatform.exe and C:\Windows\System32\OOBE\SetupPlatform\SetupPlatform.exe. Error: 0x000000b7[gle=0x000000b7]
2018-12-17 08:33:51, Error SP CFinalizeCriticalBoundary::DoExecute: Rollback in system context will not be registered.[gle=0x000000b7]
2018-12-17 08:33:51, Error SP BFSVC: Error copying boot debugging files from C:\$WINDOWS.~BT\Sources\system32 to \\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot (kd_*_*.dll). Last Error = 0x6[gle=0x00000006]
2018-12-17 08:33:51, Error SP BFSVC: Error copying boot debugging files from C:\$WINDOWS.~BT\Sources\system32 to \\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot (kdstub.dll). Last Error = 0x6[gle=0x00000006]
2018-12-17 08:33:51, Error SP CUpdateBootCode::DoExecute: The TPM reseal failed, the error code is 0x80310030 and output flag is 0x0
2018-12-17 08:40:47, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2018-12-17 08:41:05, Error SP Error WRITE, 0x00000005 while gathering/applying object: File, C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep]. Will return 0[gle=0x00000005]
2018-12-17 08:41:05, Error MIG Error 2147942405 while applying object C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep]. Shell application requested abort[gle=0x00000005]
2018-12-17 08:41:05, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\All Users\Microsoft\Windows\AppRepository\Packages\Microsoft.Services.Store.Engagement_10.0.17112.0_x64__8wekyb3d8bbwe [S-1-5-21-3873167690-3368896696-3360792313-1117.pckgdep][gle=0x00000005]
2018-12-17 08:41:05, Error Apply failed. Last error: 0x00000000
2018-12-17 08:41:05, Error SP pSPExecuteApply: Apply operation failed. Error: 0x0000002C
2018-12-17 08:41:06, Error SP Apply (first boot apply, offline phase): Migration phase failed. Result: 44[gle=0x00000002]
2018-12-17 08:41:06, Error SP Operation failed: Offline portion of first and oobe boot apply operations. Error: 0x8007042B[gle=0x000000b7]
2018-12-17 08:41:22, Error SP Cannot revert execution of operation 59 (Cleanup source WIM file(s)). Execution queue is now compromised.[gle=0x00000012]
2018-12-17 08:41:22, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x00000012]
2018-12-17 08:41:22, Error SP ExecuteOperations: Failed execution phase Safe OS. Error: 0x8007042B[gle=0x00000012]
2018-12-17 08:41:22, Error SP CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x8007042B[gle=0x00000012]
It looks like an issue with Microsoft.Services.Store.Engagement but I don't know how to address this. Any help is greatly appreciated.
All replies (13)
Tuesday, December 18, 2018 2:49 AM
Hi,
According to the current situation, please run commands in PowerShell as admin for repairing:
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
If the issue still persists, delete All files from Windows Update and then run Windows update:
1. Stop Windows update service through services.msc.
2. Delete all files in:
* C:\Windows\SoftwareDistribution\Download
C:\Windows\SoftwareDistribution\DataStore*
3. Start Windows update service.
4. Upgrade again.
** **
If the issue still not solved, Try to download clean 1709 iso from Microsoft website, then mount iso and click setup.exe to upgrade. During upgrade, disable secure boot and fast boot, remove all external devices, disable security software/AV.
** **
Best
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
Tuesday, December 18, 2018 5:13 AM
2018-12-17 08:33:51, Error SP CUpdateBootCode::DoExecute: The TPM reseal failed, the error code is 0x80310030 and output flag is 0x0
This error code: 0x80310030 is sometimes seen when there is a bootable CD/DVD
If one is found then remove it, reboot, and try the upgrade again.
,
,
2018-12-17 08:22:20, Error CONX ConX::Compatibility::CCompatibilityController::GetDriverBlockType: Found 2 compat info nodes for the specified driver package instead of just one.
2018-12-17 08:22:20, Error CONX ConX::Compatibility::CCompatibilityController::GetDriverBlockType: Found 2 compat info nodes for the specified driver package instead of just one.
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To evaluate the computer environment please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command.
Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
The command will automatically collect the computer files and place them on the desktop.
Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
There are three files for you to find manually: dxdiag:
In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
Panther logs: C:\Windows\Panther
setupact.log
setuperr.log
Please post logs using 7zip and share links (one drive, drop box, or google drive)
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Please remember to vote and to mark the replies as answers if they help.
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Tuesday, December 18, 2018 4:29 PM
These actions did not result in a successful upgrade. Even when, through msconfig, started with minimal config setup ends with the same error.
Tuesday, December 18, 2018 4:31 PM
No bootable DVD connected.
Link to requested diagnostic information: https://www.dropbox.com/s/ztpnjrelhjrvqsq/Diag.zip?dl=0
Tuesday, December 18, 2018 4:49 PM
Please remove all piracy / crack.
Tuesday, December 18, 2018 5:34 PM
I'm not aware of any piracy or crack. If you've seen something out of the ordinary, please let me know.
Tuesday, December 18, 2018 5:45 PM
Methods used to bypass the activation of cyberlink software license
Tuesday, December 18, 2018 6:11 PM
My apologies, removed the bypass. The software was already gone so I don't think it contributed to my upgrade issue.
Tuesday, December 18, 2018 6:12 PM
Please run the administrative command prompt command to post a new zip into the thread.
Tuesday, December 18, 2018 6:31 PM
https://www.dropbox.com/s/ztpnjrelhjrvqsq/Diag.zip?dl=0
Tuesday, December 18, 2018 7:12 PM
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
There are steps below that will tune up the computer and make it more likely to upgrade.
If the upgrade fails after multiple attempts then the backup plan is a reset save files equivalent (save files, reinstall drivers and applications). If the reset save files method fails then the next option is clean install (files saved to another drive > clean install > files restored, install new drivers and applications
1) List all of the antivirus AV that was installed or in use since the last successful Windows upgrade
Include always on and manual software
2) List all non-Microsoft drive encryption software that was installed or in use since the last successful Windows upgrade.
3) Increase the free space on the Windows drive to > 30 GB
4) Open administrative command prompt and type or copy and paste:
5) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
8) chkdsk /r /v
Run this command on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive
The command may take many hours so plan to run overnight.
C:\WINDOWS\system32>chkdsk /r /v C:
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
9) Use the text and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive
10) Make a backup image using Macrium:
11) Save the backup image to another drive or to the cloud
12) Make a brand new restore point
13) Read this link on Windows driver verifier: (do not use the tool until it is communicated in the thread)
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
Saturday, December 22, 2018 9:13 PM
After all the checks and scans didn't result in an successful upgrade i've made a clean install of 1809 which was successful.
I've kept a system backup so I can always check if someone has an idea to further investigate.
Sunday, December 23, 2018 4:46 AM
Glad to see it sorted with a successful clean install.