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Question
Monday, April 25, 2016 7:20 PM
I work for a K-12 school district which uses KMS client activation. We have a Windows 10 EDU / Server 2012 KMS server in place and working. Windows 10 and Windows 7 clients are activating against it without any problems.
We have purchased a retail Lenovo ideapad Y700 from Best Buy, which comes with Windows 10 Home preinstalled.
I am trying to do an in-place upgrade of it to Windows 10 EDU, using the generic KMS client setup keys. I have previously used this to upgrade other retail purchased laptops.
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Technet: Appendix A: KMS Client Setup Keys https://technet.microsoft.com/en-us/library/jj612867.aspx
Windows 10 EDU client setup key: NW6C2-QMPVW-D7KKK-3GKT6-VCFB2
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However this laptop is failing to upgrade correctly.
slmgr /ipk NW6C2-QMPVW-D7KKK-3GKT6-VCFB2
Error 0xC004F069, The Software Licensing Service reported that the Product SKU is not found.
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Output of slmgr /dlv
Software licensing service version: 10.0.10586.0
Name: Windows(R), Core edition
Description: Windows(R) Operating System, OEM_DM channel
Activation ID: 8db63db6-4f8f-46d6-a448-66444faaaa72
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 03612-03259-592-682563-02-1033-10586.0000-1032016
Product Key Channel: OEM:DM
Installation ID: 693326540910710876635390183282957568677194143218578612808772005
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=DM
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
Partial Product Key: D9MK4
License Status: Licensed
Remaining Windows rearm count: 999
Remaining SKU rearm count: 1000
Trusted time: 4/25/2016 1:51:11 PM
All replies (7)
Monday, May 2, 2016 10:48 AM ✅Answered
I could not find anything useful doing any of this, so ultimately I gave up, pulled out the hard drive, and installed a different one so I could test the laptop with Windows 10 Education on a USB stick installer.
If this testing failed, then I could still reinstall the original drive, do a factory restore, and return it to the store for a refund.
But fortunately Windows 10 EDU activated correctly using our KMS server on the replacement hard drive. I was worried I'd be seeing a corrupt ACPI SLIC table or something, but apparently the problems were all due to this particular unusual retail/OEM Windows 10 Home version. Whew.
So now I can reinstall the original drive, wipe it too, and install Windows 10 EDU from the USB flash drive and expect it will work.
Monday, April 25, 2016 9:07 PM
The instructions on that link say if converting from Retail edition. The software you have pre-installed is OEM channel. It might make the difference.
If you are converting a computer from a KMS host, MAK, or retail edition of Windows to a KMS client...
Monday, April 25, 2016 11:46 PM
I don't think that is it. Just this week I upgraded another brand of Lenovo laptop with an OEM license, also purchased from Best Buy, using the same Windows 10 EDU client setup keys, and the upgrade proceeded as expected. That other laptop is now running Windows 10 EDU, is joined to the domain, etc.
Monday, April 25, 2016 11:52 PM
Hello,
Acceptance of the key is determined by which licenses are available on the machine.
open an elevated CMD prompt
Run slmgr /dlv all >license.txt
This will display all the potential licenses that are present.
Look for a
Name: Windows(R) Education Edition
Description: Windows(R) Operating System, Volume_KMSclient channel
Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
Tuesday, April 26, 2016 2:58 PM
Are you requesting this output for the laptop that is failing or the one where the upgrade was successful? (Both?)
Tuesday, April 26, 2016 5:05 PM
Hello,
The output from the one that is failing is what you need to look at, the one that succeeds would only tell us what is available on that system, not the history of what was there.
If the media used to install, contains the license for Education edition, it should show on the list, if the license is not present, then the installation does not contain all the bits needed to go to the Education edition. You would need media that contains the Education edition and run setup to upgrade to that edition
Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
Thursday, May 19, 2016 4:07 AM
I found a possible solution to this, though I wiped the original system in question so it is no longer possible to see if these will work. But for anyone else in this situation, take a look at:
Windows Server 2012 Evaluation – convert & activate to fully licensed
http://mutterances.com/windows-server-2012-evaluation-convert-activate-to-fully-licensed/
Nice to Know: How to change from Evaluation to the real stuff in Windows Server 2012 R2