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Friday, January 12, 2018 4:47 PM | 3 votes

Push notifications have stopped working for Microsoft Authenticator App on my iPhone 6S. It was working correctly before, but all of a sudden one day I'm only able to get the notification if I open up the app. I made sure that notifications for this app are turned on, and I do not have do not disturb turned on or anything else that would prevent notifications. All other app notifications are working correctly on my phone.

All replies (10)

Saturday, January 13, 2018 12:28 AM | 1 vote

Have the exact same problem on my Lumia 950XL. Microsoft Authenticator App notifications are not working anymore with Office 365 and Microsoft Accounts.

Monday, January 15, 2018 5:22 AM

Hi

What is the version of Microsoft authenticator app and your OS?

If possible, I suggest you could use latest version App.

Regards,

Walter

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If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

Tuesday, January 16, 2018 2:33 PM | 2 votes

Hi Walter,

I am using the latest version (5.5.2).

Sammy

Friday, January 19, 2018 3:51 PM

i have the same problem

Sunday, January 21, 2018 8:16 PM | 1 vote

Same issue.  Website will say a notification was sent, but I never receive it on my iPhone.  Website says the requests timed out and if I hit next, then it will present the number that I must match via the authenticator app and it then works.  This started about a week ago.

Monday, January 22, 2018 9:16 AM

I have same issue. I am using Apple X, lasted ios

Monday, January 22, 2018 9:29 AM

Hi

To troubleshoot this issue more efficiently, cloud you please send logs through the settings page? The newest version has send logs option.

After we send the log, we will get an event ID, please remember it and post it here.

Regards,

Walter

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

Monday, January 22, 2018 9:41 AM

give me email and i will send it because it is so long

Martin Hubka nework admin

Friday, February 8, 2019 9:54 PM

I am getting that exact same thing every-time where it tells me a notification has been sent to my mobile device but i never receive it.

It has been a long while now over three months i'm not able to log into my email on my phone, eversince my last password reset

Sunday, February 10, 2019 4:06 PM

FIX FOR ANDROID: 
Symptoms: Unable to approve logins using the Authenticator app for Android (possibly iOS) / "error communicating with server" message when you try to approve a request.

I changed my screen lock settings earlier, which apparently requires that you "re-authorize the account" or "re-enable the account" in the Authenticator app (I don't remember exactly which one it was lol).

Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app.  (it isn't a complex app, if the option is there it shouldn't take long to find)