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Question
Tuesday, January 31, 2017 6:42 PM
So I have a Primary site with another server with the SUP role.
ConfigMgr 1610. Both servers on Windows Server 2016
The patch are syncing just fine and downloading except for the Office 365 Client updates.
Wsyncmgr Log FROM SCCM
Failed to download file- "http://officecdn.microsoft.com/pr/wsus/ofl.cab" from internet. Using proxyserver - 0. Error = 12007 SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060) Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12007~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab) SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060) Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12007~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadO365FileManifest(String fileManifestCabURL, String o365FileManifestXml) SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060) Failed to synchronize O365 update 288ac91e-f269-44bb-b5ce-3c17f602c315 - Office 365 Client Update - Current Channel (1612-3) 32-bit Edition SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060) STATMSG: ID=6709 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=CM01.CORP.CGILAB.COM SITE=PS1 PID=2132 TID=8288 GMTDATE=Tue Jan 31 16:34:19.420 2017 ISTR0="Office 365 Client Update - Current Channel (1612-3) 32-bit Edition" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060) Skipped update 288ac91e-f269-44bb-b5ce-3c17f602c315 - Office 365 Client Update - Current Channel (1612-3) 32-bit Edition because it failed to sync. SMS_WSUS_SYNC_MANAGER 1/31/2017 11:34:19 AM 8288 (0x2060)
SoftwareDistribution Log From WSUS
2017-01-31 18:23:16.445 UTC Info WsusService.22 CabUtilities.CheckCertificateSignature File cert verification failed for C:\WSUS\WsusContent\A5\3E4542BB7E27B47A530884F75C2A0D03511A3AA5.cab with 2148204801 2017-01-31 18:23:16.477 UTC Warning WsusService.22 ContentSyncAgent.ProcessBITSNotificationQueue Invalid file deleted: C:\WSUS\WsusContent\A5\3E4542BB7E27B47A530884F75C2A0D03511A3AA5.cab 2017-01-31 18:23:16.502 UTC Info WsusService.22 ContentSyncAgent.ContentSyncSPFireStateMachineEvent ContentSyncAgent firing Event: FileVerificationFailed for Item: 5e8678f8-8f56-4dd9-baa0-f9c4ddd07a59 2017-01-31 18:23:16.570 UTC Info WsusService.22 EventLogEventReporter.ReportEvent EventId=364,Type=Error,Category=Synchronization,Message=Content file download failed. Reason: File cert verification failure.
File Cert Verification failure?? I'm out of idea. This is happening only for office 365. The cab file is downloading just fine from IE11 browser.
All replies (13)
Thursday, February 2, 2017 5:06 AM
Hi,
Have you tried if you could manually download the cab file on the SUP server? Also if you temporarily disable the firewall and retry will the Office 365 updates synced successfully?
Regards,
Jimmy
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Thursday, February 2, 2017 2:20 PM
Hi,
Have you tried if you could manually download the cab file on the SUP server? Also if you temporarily disable the firewall and retry will the Office 365 updates synced successfully?
Regards,
Jimmy
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com
I am able to download the cab file from Internet Explorer. Tried with Firewall disabled with no success. I am so curious... why only the office 365 client updates? That is strange.
I have also added http://officecdn.microsoft.com to the Internet explorer Trusted sites.
Thursday, February 2, 2017 3:55 PM
What about simply right-clicking on the update in the console and choosing download (instead of the ADR performing the download)?
Jason | http://blog.configmgrftw.com | @jasonsandys
Thursday, February 2, 2017 3:59 PM
What about simply right-clicking on the update in the console and choosing download (instead of the ADR performing the download)?
Jason | http://blog.configmgrftw.com | @jasonsandys
The update does not appear at all in Console.
But if I look in WSUS it is there.
Thursday, February 2, 2017 4:10 PM
Sorry, I was jumping ahead in the process but you're not there yet. Ignore my comment please.
Jason | http://blog.configmgrftw.com | @jasonsandys
Thursday, February 9, 2017 3:24 PM
Just done exactly the same thing on my 1610 system. Ran a full sychronisation and all updates synchronised apart from any Office 365 ones. Messages the same for every Office 365 update:
Synchronizing update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition
Failed to download file- "http://officecdn.microsoft.com/pr/wsus/ofl.cab" from internet. Using proxyserver - 0. Error = 12029
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12029~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12029~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadO365FileManifest(String fileManifestCabURL, String o365FileManifestXml)
Failed to synchronize O365 update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition
STATMSG: ID=6709 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=VMNOSSCCM10.CORP.NORGREN.COM SITE=IMI PID=3860 TID=22896 GMTDATE=Thu Feb 09 11:43:43.235 2017 ISTR0="Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
Skipped update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition because it failed to sync.
Not been able to find anything definitive on this error anywhere and adding the web URL's to trusted sites does not seem to help.
If I paste the URL in to the browser e.g. http://officecdn.microsoft.com/pr/wsus/ofl.cab, the cab file downloads fine on both the server and workstation. WSUS and SCCM on the same box as is SQL. I have seen references to adding the SUP account to the WSUS but I am not even sure what that means.
Thursday, February 9, 2017 8:27 PM
Just done exactly the same thing on my 1610 system. Ran a full sychronisation and all updates synchronised apart from any Office 365 ones. Messages the same for every Office 365 update:
Synchronizing update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition
Failed to download file- "http://officecdn.microsoft.com/pr/wsus/ofl.cab" from internet. Using proxyserver - 0. Error = 12029
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12029~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/wsus/ofl.cab, with error 12029~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadO365FileManifest(String fileManifestCabURL, String o365FileManifestXml)
Failed to synchronize O365 update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition
STATMSG: ID=6709 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=VMNOSSCCM10.CORP.NORGREN.COM SITE=IMI PID=3860 TID=22896 GMTDATE=Thu Feb 09 11:43:43.235 2017 ISTR0="Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
Skipped update 8ff3476c-6e4a-47cf-9cf9-6053d5033c91 - Office 365 Client Update - Deferred Channel (1605-10) 32-bit Edition because it failed to sync.
Not been able to find anything definitive on this error anywhere and adding the web URL's to trusted sites does not seem to help.
If I paste the URL in to the browser e.g. http://officecdn.microsoft.com/pr/wsus/ofl.cab, the cab file downloads fine on both the server and workstation. WSUS and SCCM on the same box as is SQL. I have seen references to adding the SUP account to the WSUS but I am not even sure what that means.
You have the same exact issue as me. I am wondering if it's not related to our own Network/Firewall... I guess the next step would be to install a WIFI adapter in my PC and connect to our WIFI in the lab that gives direct access to the internet. Was it working for you before you try on 1610?
Saturday, May 6, 2017 8:30 PM | 1 vote
Having the issue.
Where you able to resolve this?
Thanks
Wednesday, August 2, 2017 4:04 PM
I resolved this exact issue by going to site system roles, selecting the SUP server and going to the properties for the Software Update Point Role. On the Proxy and Account Settings tab I did not have the box checked to "use a proxy server when downloading content by using automatic deployment rules."
Wednesday, August 2, 2017 5:57 PM
I resolved this exact issue by going to site system roles, selecting the SUP server and going to the properties for the Software Update Point Role. On the Proxy and Account Settings tab I did not have the box checked to "use a proxy server when downloading content by using automatic deployment rules."
Unfortunately, I am not using a proxy server.
Thursday, September 28, 2017 10:46 PM
Hi has there been any resolution on this one
I upgraded from SCCM 1610 to 1706 and now for some reason my SCCM doesnt show office 365 updates anymore, it used to on 1610 and i was able to deploy office 365 updates, teh upgrade to 1706 would have given better user experience for office 365 updates.
I am getting the same type of errors
Failed to download file-........from internet. Using proxyserver - 0. Error = 504
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest
504~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)
GetOfficeFileHash() failed to get file hash for O365 file. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from
ProcessOfficeFile() failed to get file properties from file manifest. Caught exception: System.IO.FileNotFoundException:
Failed to synchronize O365 update
etc
I added officecdn.microsoft.com to the trusted urls in IE and it didnnt help
how come it was working and now its not working, i am able to download other classifications in WSUS and it syncs to SCCM so i know the SUP is working and updates and downloads are working
Really annoying
Friday, September 29, 2017 8:50 AM
Any fix that worked for you
Wednesday, November 15, 2017 9:01 PM
Same issue. Any one got this to work?