Computer just failing to restart

Question

_{Monday, January 13, 2020 8:20 PM}

Hi,

We have a few computers laptop failing to reboot to start OSD. I restart them then launch the TS. When the ts is reaching restart to WINPE, I get:

Command line: "osdnetsettings.exe" capture adapters:true scope:Global\{E7E5BB69-6198-4555-B5CA-6C46A2B5EB78} OSDNetSettings  2020-01-13 14:54:06 6844 (0x1ABC)
Skipping virtual adapter 'ROOT\NET\0000'    OSDNetSettings  2020-01-13 14:54:06 6844 (0x1ABC)
DNS domain name assigned by DHCP    OSDNetSettings  2020-01-13 14:54:07 6844 (0x1ABC)
DNS servers assigned by DHCP    OSDNetSettings  2020-01-13 14:54:07 6844 (0x1ABC)
Captured settings for adapter 1 OSDNetSettings  2020-01-13 14:54:07 6844 (0x1ABC)
OSDNetSettings finished: 0x00000000 OSDNetSettings  2020-01-13 14:54:07 6844 (0x1ABC)
Process completed with exit code 0  TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Installing boot image to hard drive TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Unable to open registry key 'Software\Wow6432Node\Microsoft\Windows Kits\Installed Roots', cannot find location of ADK  TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Loaded Windows Imaging API DLL (version '6.3.9600.19467') from location 'C:\WINDOWS\system32\wimgapi.dll'   TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Opening image file C:\_SmsTsWinPE\sources\boot.wim  TSManager   2020-01-13 14:54:07 6792 (0x1A88)
This is boot image of architecture 9 on UEFI system of architecture 9   TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Closing image file C:\_SmsTsWinPE\sources\boot.wim  TSManager   2020-01-13 14:54:07 6792 (0x1A88)
BootLoader::restore: C:\_SmsTsWinPE, Z:\    TSManager   2020-01-13 14:54:07 6792 (0x1A88)
Saving bcd store to C:\_SmsTsWinPE\boot\BCD TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Failed to install boot image. 
Unknown error (Error: 80004005; Source: Unknown)    TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Failed to install boot image MEQ005BE (0x80004005)  TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Failed to reboot the system. Error 0x80004005)  TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Failed to initialize a system reboot (0x80004005)   TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Fatal error is returned in check for reboot request of the action (Restart to Windows PE) (0x80004005)  TSManager   2020-01-13 14:54:08 6792 (0x1A88)
An error (0x80004005) is encountered in execution of the task sequence  TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Not in SSL. TSManager   2020-01-13 14:54:08 6792 (0x1A88)
Task Sequence Engine failed! Code: 80004005 TSManager   2020-01-13 14:55:04 6792 (0x1A88)
****************************************************************************    TSManager   2020-01-13 14:55:04 6792 (0x1A88)
Task sequence execution failed with error code 80004005 TSManager   2020-01-13 14:55:04 6792 (0x1A88)
Cleaning Up.    TSManager   2020-01-13 14:55:04 6792 (0x1A88)
Removing Authenticator  TSManager   2020-01-13 14:55:04 6792 (0x1A88)

Others models are OK.

After that Bitlocker is still disable.

Thanks,

All replies (10)

_{Tuesday, January 14, 2020 2:45 AM}

Hi,

Thanks for posting in TechNet. Please help try the followings:

Sometime the error 80004005 is a failed to access file/file in use. Please help disable the AV and rebuild the computer to have a try.
Does the computer have a valid IP address? Please import the network driver for the laptop model and add the network driver to boot image to have a try.

3.Is this happening during FullOS deployment in Software Center? Does it work ok if booting from PXE?

Please also make sure the SCCM client cache size is big enough.

Thanks for your time.

Best regards,
Simon

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_{Tuesday, January 14, 2020 12:26 PM}

Hi,

1. We are using that TS on multiple model. All computers with the same configuration.

2. In baremetal there are no issue.

3. Full OS

4. Cache 24 gb almost empty

5. C drive 64Gb free

_{Tuesday, January 14, 2020 1:03 PM}

Hi,

Second test:

I did a reboot and checked if Bitlocker is enable. Then I deploy OS on full OS again:

Successfully completed the action (Restart to Windows PE) with the exit win32 code 0  TSManager   2020-01-14 07:47:45 5148 (0x141C)
Not in SSL. TSManager   2020-01-14 07:47:45 5148 (0x141C)
Set a global environment variable _SMSTSLastActionRetCode=0 TSManager   2020-01-14 07:47:45 5148 (0x141C)
Set a global environment variable _SMSTSLastActionName=Restart to Windows PE    TSManager   2020-01-14 07:47:45 5148 (0x141C)
Set a global environment variable _SMSTSLastActionSucceeded=true    TSManager   2020-01-14 07:47:45 5148 (0x141C)
Clear local default environment TSManager   2020-01-14 07:47:45 5148 (0x141C)
Updated security on object C:\_SMSTaskSequence. TSManager   2020-01-14 07:47:46 5148 (0x141C)
Set a global environment variable _SMSTSNextInstructionPointer=67   TSManager   2020-01-14 07:47:46 5148 (0x141C)
Set a TS execution environment variable _SMSTSNextInstructionPointer=67 TSManager   2020-01-14 07:47:46 5148 (0x141C)
Set a global environment variable _SMSTSInstructionStackString=1 22 48 64   TSManager   2020-01-14 07:47:46 5148 (0x141C)
Set a TS execution environment variable _SMSTSInstructionStackString=1 22 48 64 TSManager   2020-01-14 07:47:46 5148 (0x141C)
Save the current environment block  TSManager   2020-01-14 07:47:46 5148 (0x141C)
Created volatile registry entry for pending reboot initiated by this task sequence  TSManager   2020-01-14 07:47:46 5148 (0x141C)
Executing command line: "bcdedit.exe" with options (0, 0) TSManager   2020-01-14 07:47:46 5148 (0x141C)
Process completed with exit code 1  TSManager   2020-01-14 07:47:47 5148 (0x141C)
TSUEFIDrive:    TSManager   2020-01-14 07:47:47 5148 (0x141C)
Backing up existing boot system.    TSManager   2020-01-14 07:47:47 5148 (0x141C)
BackupEfiBoot: Z:\, C:\_SMSTaskSequence\backup-EFI  TSManager   2020-01-14 07:47:47 5148 (0x141C)
Failed to copy Z:\EFI\Microsoft\Boot\BCD to C:\_SMSTaskSequence\backup-EFI\EFI\Microsoft\Boot\BCD. 0x80070020   TSManager   2020-01-14 07:47:47 5148 (0x141C)
Failed to copy Z:\EFI\Microsoft\Boot\BCD.LOG to C:\_SMSTaskSequence\backup-EFI\EFI\Microsoft\Boot\BCD.LOG. 0x80070020   TSManager   2020-01-14 07:47:47 5148 (0x141C)
BcdBackup: C:\_SMSTaskSequence\BCD-EFI\bcd  TSManager   2020-01-14 07:47:47 5148 (0x141C)
Executing command line: "bcdedit.exe" /export C:\_SMSTaskSequence\BCD-EFI\bcd with options (0, 0) TSManager   2020-01-14 07:47:47 5148 (0x141C)
Process completed with exit code 1  TSManager   2020-01-14 07:47:48 5148 (0x141C)
TSUEFIDrive:    TSManager   2020-01-14 07:47:48 5148 (0x141C)
Staging boot image MEQ005BE TSManager   2020-01-14 07:47:48 5148 (0x141C)
    Volume C:\ is fully encrypted.  TSManager   2020-01-14 07:47:48 5148 (0x141C)
Searching for a volume to stage the boot image  TSManager   2020-01-14 07:47:48 5148 (0x141C)
    Volume C:\ is fully encrypted.  TSManager   2020-01-14 07:47:48 5148 (0x141C)
Minimum Disk Space is set to: 400MB.    TSManager   2020-01-14 07:47:48 5148 (0x141C)
Free disk space on drive C:\: 68254986240 Bytes.    TSManager   2020-01-14 07:47:48 5148 (0x141C)
Boot image will be staged on C:\    TSManager   2020-01-14 07:47:48 5148 (0x141C)
Failed to validate for boot image staging   TSManager   2020-01-14 07:47:48 5148 (0x141C)
StageBootImage() failed. 0x800700b7.    TSManager   2020-01-14 07:47:48 5148 (0x141C)
Failed to stage a boot image MEQ005BE (0x800700B7)  TSManager   2020-01-14 07:47:48 5148 (0x141C)
Failed to reboot the system. Error 0x800700b7)  TSManager   2020-01-14 07:47:48 5148 (0x141C)
Failed to initialize a system reboot (0x800700B7)   TSManager   2020-01-14 07:47:48 5148 (0x141C)
Fatal error is returned in check for reboot request of the action (Restart to Windows PE) (0x800700B7)  TSManager   2020-01-14 07:47:48 5148 (0x141C)
An error (0x800700b7) is encountered in execution of the task sequence  TSManager   2020-01-14 07:47:48 5148 (0x141C)
Not in SSL. TSManager   2020-01-14 07:47:48 5148 (0x141C)

I deleted _SMSTSWINPE and start again a Full OS OSD with the same issue.

Other error someone point me:

Failed to copy Z:\EFI\Microsoft\Boot\BCD to C:\_SMSTaskSequence\backup-EFI\EFI\Microsoft\Boot\BCD. 0x80070020  TSManager   2020-01-14 07:47:47 5148 (0x141C)
Failed to copy Z:\EFI\Microsoft\Boot\BCD.LOG to C:\_SMSTaskSequence\backup-EFI\EFI\Microsoft\Boot\BCD.LOG. 0x80070020   TSManager   2020-01-14 07:47:47 5148 (0x141C)

_{Wednesday, January 15, 2020 8:18 AM}

Hi,

Thanks for your reply.

As this issue is only for existing machines which were already built previously. It may mean that you have an issue with the partitioning and sometimes it is due to BitLocker encryption. Please clean and re-create the partition yourself using the Diskpart commands during OSD to have a try.

For more detailed information, please refer to: SCCM: Failed to Stage WinPE – 0x8007000F
Note: This is non-Microsoft link, just for your reference.

Hope my answer could help you. Thanks for your time.

Best regards,
Simon

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_{Wednesday, January 15, 2020 12:33 PM}

Hi,

We have hundreads of those computers. In my lab only 2 but I believe I can't ask my tech doing that on fields computers. The goal is to reinstall computers anywhere anytime.

Thanks,

_{Wednesday, January 15, 2020 5:42 PM}

Sound we were doing disable bitlocker step twice in the TS. Most computers have no issue but 2 models did not like that.

We are testing...

_{Thursday, January 16, 2020 2:03 AM}

Hi,

Thanks for your reply. Please keep me on posted if there is any update. Looking forward to hearing the good news.

Thanks and regards,
Simon

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_{Monday, January 20, 2020 1:53 AM}

Hi,

May we know the testing result about disable Bitlocker? Is the problem solved? Do you need any further assistance? Look forward to hearing from you.

Thanks for your time.

Best regards,
Simon

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_{Monday, January 20, 2020 4:01 AM}

Hi,

Look it is working for now :)

Thanks,

_{Monday, January 20, 2020 7:05 AM}

Hi,

Thank you very much for your feedback. It will help other people who has the similar question. Here's a short summary for the problem.

Problem/Symptom:

Some computers laptop failed to reboot to start OSD with the error 0x80004005 and 0x800700B7.

Solution:

Disable Bitlocker step twice in the TS

Thanks for your time again! It's appreciated that you could mark your reply as answer, this will help other users to search for useful information more quickly. Thank you!

Thanks and regards,
Simon

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

Last updated on 2020-01-13

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Computer just failing to restart

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