Software update status unknown

Question

_{Wednesday, September 25, 2019 12:48 AM}

Dear experts,

This question has confused me for sometime. I usually deploy software updates to a set of machine. I always get about 10% of unknown status reported back.

When I click into the deployment status, most of the clients just showing client check passed/Active. But confused why the clients don't erport back the status.

Can someone share some experience here? Thanks.

All replies (5)

_{Wednesday, September 25, 2019 1:59 AM ✅Answered}

Hi,

Status unknown means either that the client system did not complete the software scan or the site server did not receive the scan status from the client system.

Based on your scenario, we can review wuahandler.log on the clients for more details. In addition, here is a link to troubleshoot software update issues

http://eskonr.com/2015/04/sccm-2012-troubleshoot-client-software-update-issues/
Note: Since the website is not hosted by Microsoft, just for your reference.

Hope above information helps.

Best Regards,
Tina

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

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_{Wednesday, September 25, 2019 7:54 AM ✅Answered | 1 vote}

Check default Scan status reports, which will give you details status of scan failed machines,

Report - Troubleshooting 1 - Scan errors

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_{Friday, September 27, 2019 6:17 AM}

Hi,

I just checked in to see if there are any updates. Please feel free to feedback and if the reply is helpful, please kindly click “Mark as answer”. It would make the reply to the top and easier to be found for other people who has the similar question.
 
Thank you for your kindly support.

Best Regards,
Tina

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

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_{Monday, September 30, 2019 12:59 AM}

I understand that this means that the client computer haven't report such status to server, but it keeps showing unknown for ever, anything wrong on client side? I haven't read the link yet, hope it can explain some for me.

Thanks Tina

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_{Monday, September 30, 2019 8:21 PM}

Have you checked the client-side log as noted? Because this is the client's responsibility, until you troubleshoot the client, nothing can be said.

Jason | https://home.configmgrftw.com | @jasonsandys