AD FS 2.0: Continuously Prompted for Credentials When Using FireFox 3.6.3
Symptoms
- Users are continuously prompted for credentials when authenticating to AD FS 2.0 while using FireFox 3.6.3. Internet Explorer does not exhibit this behavior.
Cause
- The default FireFox 3.6.3 network authentication configuration is incorrect.
Resolution
- Option 1: Upgrade to a newer version of Firefox
- Option 2:
- a. Launch FireFox 3.6.3
- b. Click Tools > Clear Recent History
- c. In the location bar, type "about:config" (without the quotes) and press Enter
- d. The about:config will warn: "This might void your warranty!". Click "I'll be careful, I promise!" to continue to the about:config page
- e. On the about:config page, double-click "network.auth.force-generic-ntlm" and set its value to "true" ("false" is the default)
- f. Close FireFox 3.6.3
- g. Launch FireFox 3.6.3
- h. Click Tools > Clear Recent History
- i. Attempt to access the AD FS 2.0-protected resource again