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Lync Troubleshooting: Client policy has been removed from configuration store

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Issue:

Getting Client Policy warning message while opening from the user account.

Error/ warning:

"ClientPolicy" with identity "5" assigned to "Sip:" has been removed from configuration store.

http://1.bp.blogspot.com/-XmsPS_neyRA/VCnhTWv4e9I/AAAAAAAAC2w/Y77H5ybB-ho/s1600/pol_error01.png

http://1.bp.blogspot.com/-EWZ6dpgm0fI/VCnhbPiJGYI/AAAAAAAAC24/dl4OHGE1Ni0/s1600/pol_error02.png

Problem Statement:

Whenever we open a specific user in Lync Management Shell or Lync Control Panel, we see above error or warning message that user “‘ClientPolicy’ assigned to "Sip:user@domain.com" has been removed from configuration store”.

This is just a warning message. However, it is coming every time we open a specific user in Lync. Looks like it’s something with policy only.

Resolution:

This error itself is stating that the user has client policy assigned which is removed from configuration store.

We need to remove that assigned policy from a user account in order to resolve the issue on Lync.

 Follow the below steps to remove warning:

  1.  Log on the server and open Lync Management Shell.

  2. Type below commandlet:

    PS C:\Users\balu> Grant-CsClientPolicy -Identity sip:balu.ilag@mydomain.com -PolicyName $null

  3. After running above command, wait for 5 min and run below command to see the result:

    PS C:\Users\balu> Get-CsUser -Identity sip:balu.ilag@mydomain.com

  4.  Now you will not see above warning message.

Means here you have removed old client access policy from user’s account which was deleted earlier.