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Office 365: Turn Clutter ON/OFF

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Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter has just started sorting your incoming email. When Clutter sees an item you’re likely to ignore, it will move the item into the Clutter folder.

Just keep using email as usual and Clutter will learn which messages aren’t important to you.

From time to time, Clutter might get it wrong. You can quickly scan the folder and move any messages that shouldn’t be there back to the inbox. Clutter will learn from this and do better next time. Clutter folder is visible only inside Outlook Web Access. You will get summary emails every morning for what has been sorted to Clutter.

 

Turn Clutter ON

To Turn on the Clutter ON for Office 365 mail account; 

Sign in to Outlook Web App. Sign in to Outlook Web App – Help.

At the top of the page, select Outlook (or Mail). Or, select the App launcher https://support.content.office.net/en-us/media/0aaa6945-f9a4-4b13-bf5f-d5c5dbe978fb.png, and then select Mail

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Go to Settings https://support.content.office.net/en-us/media/4b83e9cb-c7e4-46c8-b3d1-cfee017123ae.png > Options > Mail > Automatic processing > Clutter.

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Choose “Separate items identified as Clutter”.

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Click  https://support.content.office.net/en-us/media/b548aec9-4686-4a2d-8b33-c8cbef478bab.png Save to save your changes, or  https://support.content.office.net/en-us/media/65ed907f-732c-4c71-81b8-7479edd153b9.png Discard to cancel.

Turn Clutter off

You can turn Clutter off anytime in Outlook Web App.

  1. Follow the steps at the beginning of this document to sign in to Outlook Web App. Then, go to Settingshttps://support.content.office.net/en-us/media/4b83e9cb-c7e4-46c8-b3d1-cfee017123ae.png > Options > Mail > Automatic processing > Clutter.
  2. Select Don’t separate items identified as Clutter, and then click  https://support.content.office.net/en-us/media/b548aec9-4686-4a2d-8b33-c8cbef478bab.pngSave.

The Clutter folder remains in Outlook after you turn off Clutter feature. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders, as appropriate, and then right-click the Clutter folder and choose Delete Folder.