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Azure AD: Frequently Asked Questions about MFA in user accounts

  • Article

In this post, you will read some of the well-known MFA frequently asked questions and each answer.

QnA

Question 01 :

The user mistakenly removed authenticator app from its mobile phone, and now the Additional security verification option is unavailable to configure it again. How it can be managed?

  

Answer :

Sign in the Additional security verification page and configure the verification option from there.

Question 02 :

How can I disable the MFA from a user account.

Answer :

There are two ways someone can disable MFA from a user account.

  1. From the Azure Portal, select Azure Active Directory  - Users - Multi-Factor Authentication

 

Select the user and on the right-hand menu select disable (the user in my example is already disabled)

  2. You can use conditional access to allow or not allow MFA to user accounts.