MCITP: Enterprise Desktop Support Technician on Windows 7
The Enterprise Desktop Support Technician on Windows 7 certification is for IT Pros that support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Required Exams
- Exam 70-680 - TS: Windows 7, Configuring
- Exam 70-685 - Pro: Windows 7, Enterprise Desktop Support Technician
Preparation Materials
Learning Plans and Classroom Training
- 6292A: Installing and Configuring Windows 7 Client (3 Days)
- 6293A: Troubleshooting and Supporting Windows 7 in the Enterprise (3 Days)
Microsoft E-Learning
Books
- MCTS 70-680 Rapid Review: Configuring Windows 7
- MCTS Self-Paced Training Kit (Exam 70-680): Configuring Microsoft Windows 7
- MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician
Practice Tests
- MeasureUp (Measureup.com)
- Self Test Software (Selftestsoftware.com)
Community
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