Azure AD B2C: Frequently asked questions (FAQ)

This page answers frequently asked questions about the Azure Active Directory B2C (Azure AD B2C). Keep checking back for updates.

Microsoft Entra External ID preview

What is Microsoft Entra External ID?

We announced an early preview of our next-generation Microsoft Entra External ID solution. This early preview represents an evolutionary step in unifying secure and engaging experiences across all external identities including partners, customers, citizens, patients, and others within a single, integrated platform. For more information about the preview, see What is Microsoft Entra External ID for customers?.

How does this preview affect me?

No action is required on your part at this time. The next-generation platform is currently in early preview only. We remain fully committed to supporting your current Azure AD B2C solution. There are no requirements for Azure AD B2C customers to migrate at this time and no plans to discontinue the current Azure AD B2C service. As the next generation platform approaches GA, details will be made available to all our valued B2C customers on available options including migration to the new platform.

How do I participate in the preview?

As the next-generation platform represents our future for customer identity and access management (CIAM), we welcome and encourage your participation and feedback during early preview. If you're interested in joining the early preview, contact your sales team for details.


Why can't I access the Azure AD B2C extension in the Azure portal?

There are two common reasons for why the Microsoft Entra extension isn't working for you. Azure AD B2C requires your user role in the directory to be a global administrator. Contact your administrator if you think you should have access. If you have global administrator privileges, make sure that you are in an Azure AD B2C directory and not a Microsoft Entra directory. You can see instructions for creating an Azure AD B2C tenant.

Can I use Azure AD B2C features in my existing, employee-based Microsoft Entra tenant?

Microsoft Entra ID and Azure AD B2C are separate product offerings. To use Azure AD B2C features, create a separate Azure AD B2C tenant from your existing employee-based Microsoft Entra tenant. A Microsoft Entra tenant represents an organization. An Azure AD B2C tenant represents a collection of identities to be used with relying party applications. By adding New OpenID Connect provider under Azure AD B2C > Identity providers or with custom policies, Azure AD B2C can federate to Microsoft Entra ID allowing authentication of employees in an organization.

Can I use Azure AD B2C to provide social sign-in (Facebook and Google+) into Microsoft 365?

Azure AD B2C can't be used to authenticate users for Microsoft 365. Microsoft Entra ID is Microsoft's solution for managing employee access to SaaS apps and it has features designed for this purpose such as licensing and Conditional Access. Azure AD B2C provides an identity and access management platform for building web and mobile applications. When Azure AD B2C is configured to federate to a Microsoft Entra tenant, the Microsoft Entra tenant manages employee access to applications that rely on Azure AD B2C.

What are local accounts in Azure AD B2C? How are they different from work or school accounts in Microsoft Entra ID?

In a Microsoft Entra tenant, users that belong to the tenant sign in with an email address of the form <xyz>@<tenant domain>. The <tenant domain> is one of the verified domains in the tenant or the initial <...> domain. This type of account is a work or school account.

In an Azure AD B2C tenant, most apps want the user to sign in with any arbitrary email address (for example,,,, or This type of account is a local account. We also support arbitrary user names as local accounts (for example, joe, bob, sarah, or jim). You can choose one of these two local account types when configuring identity providers for Azure AD B2C in the Azure portal. In your Azure AD B2C tenant, select Identity providers, select Local account, and then select Username.

User accounts for applications can be created through a sign-up user flow, sign-up or sign-in user flow, the Microsoft Graph API, or the Azure portal.

How many users can an Azure AD B2C tenant accommodate?

  • By default, each tenant can accommodate a total of 1.25 million objects (user accounts and applications), but you can increase this limit to 5.25 million objects when you add and verify a custom domain. If you want to increase this limit, please contact Microsoft Support. However, if you created your tenant before September 2022, this limit doesn't affect you, and your tenant will retain the size allocated to it at creation, that's, 50 million objects.

Which social identity providers do you support now? Which ones do you plan to support in the future?

We currently support several social identity providers including Amazon, Facebook, GitHub (preview), Google, LinkedIn, Microsoft Account (MSA), QQ (preview), Twitter, WeChat (preview), and Weibo (preview). We evaluate adding support for other popular social identity providers based on customer demand.

Azure AD B2C also supports custom policies. Custom policies allow you to create your own policy for any identity provider that supports OpenID Connect or SAML. Get started with custom policies by checking out our custom policy starter pack.

Can I configure scopes to gather more information about consumers from various social identity providers?

No. The default scopes used for our supported set of social identity providers are:

  • Facebook: email
  • Google+: email
  • Microsoft account: openid email profile
  • Amazon: profile
  • LinkedIn: r_emailaddress, r_basicprofile

I'm using ADFS as an identity provider in Azure AD B2C. When I try to initiate a sign-out request from Azure AD B2C, ADFS shows the error *MSIS7084: SAML logout request and logout response messages must be signed when using SAML HTTP Redirect or HTTP POST binding*. How do I resolve this issue?

On the ADFS server, run: Set-AdfsProperties -SignedSamlRequestsRequired $true. This will force Azure AD B2C to sign all requests to ADFS.

Does my application have to be run on Azure for it to work with Azure AD B2C?

No, you can host your application anywhere (in the cloud or on-premises). All it needs to interact with Azure AD B2C is the ability to send and receive HTTP requests on publicly accessible endpoints.

I have multiple Azure AD B2C tenants. How can I manage them on the Azure portal?

Before opening Azure AD B2C service in the Azure portal, you must switch to the directory you want to manage. Select the Settings icon in the top menu to switch to the directory you want to manage from the Directories + subscriptions menu.

Why am I unable to create an Azure AD B2C tenant?

You might not have permission to create an Azure AD B2C tenant. Only users with Global administrator or Tenant Creator roles can create the tenant. You need to contact your Global administrator.

How do I customize verification emails (the content and the "From:" field) sent by Azure AD B2C?

You can use the company branding feature to customize the content of verification emails. Specifically, these two elements of the email can be customized:

  • Banner logo: Shown at the bottom-right.

  • Background color: Shown at the top.

    Screenshot of a customized verification email

The email signature contains the Azure AD B2C tenant's name that you provided when you first created the Azure AD B2C tenant. You can change the name using these instructions:

  1. Sign in to the Azure portal as the Global Administrator.
  2. Open the Microsoft Entra ID blade.
  3. Select the Properties tab.
  4. Change the Name field.
  5. Select Save at the top of the page.

Currently, you can’t change the "From:" field on the email.


With Azure AD B2C custom policy, you can customize the email Azure AD B2C sends to users, including the "From:" field on the email. The custom email verification requires the use of a third-party email provider like Mailjet, SendGrid, or SparkPost.

How can I migrate my existing user names, passwords, and profiles from my database to Azure AD B2C?

You can use the Microsoft Graph API to write your migration tool. See the User migration guide for details.

What password user flow is used for local accounts in Azure AD B2C?

The Azure AD B2C password user flow for local accounts is based on the policy for Microsoft Entra ID. Azure AD B2C's sign-up, sign-up or sign-in and password reset user flows use the "strong" password strength and don't expire any passwords. For more information, see Password policies and restrictions in Microsoft Entra ID.

For information about account lockouts and passwords, see Mitigate credential attacks in Azure AD B2C.

Can I use Microsoft Entra Connect to migrate consumer identities that are stored on my on-premises Active Directory to Azure AD B2C?

No, Microsoft Entra Connect isn't designed to work with Azure AD B2C. Consider using the Microsoft Graph API for user migration. See the User migration guide for details.

Can my app open up Azure AD B2C pages within an iFrame?

This feature is in public preview. For details, see Embedded sign-in experience.

Does Azure AD B2C work with CRM systems such as Microsoft Dynamics?

Integration with Microsoft Dynamics 365 Portal is available. See Configuring Dynamics 365 Portal to use Azure AD B2C for authentication.

Does Azure AD B2C work with SharePoint on-premises 2016 or earlier?

Azure AD B2C isn't meant for the SharePoint external partner-sharing scenario; see Microsoft Entra B2B instead.

Should I use Azure AD B2C or B2B to manage external identities?

Read Compare solutions for External Identities to learn more about applying the appropriate features to your external identity scenarios.

What reporting and auditing features does Azure AD B2C provide? Are they the same as in Microsoft Entra ID P1 or P2?

No, Azure AD B2C doesn't support the same set of reports as Microsoft Entra ID P1 or P2. However, there are many commonalities:

  • Sign-in reports provide a record of each sign-in with reduced details.
  • Audit reports include both admin activity and application activity.
  • Usage reports include the number of users, number of logins, and volume of MFA.

Can end users use a time-based one-time password (TOTP) with an authenticator app to authenticate to my Azure AD B2C app?

Yes. End users need to download any authenticator app that supports TOTP verification, such as the Microsoft Authenticator app (recommended). For details see, verification methods.

Why are my TOTP authenticator app codes not working?

If the TOTP authenticator app codes aren't working with your Android or iPhone mobile phone or device, your device's clock time might be incorrect. In your device's settings, select the option to use the network-provided time or to set the time automatically.

How do I know that the Go-Local add-on is available in my country/region?

While creating your Azure AD B2C tenant, if the Go-Local add-on is available in your country/region, you're asked to enable it if you need it.

Do I still get 50,000 free MAUs per month on the Go-Local add-on when I enable it?

No. 50,000 free MAUs per month doesn't apply when you enable the Go-Local add-on. You'll incur a charge on the Go-Local add-on from the first MAU. However, you'll continue to enjoy free 50,000 MAUs per month on the other features available on your Azure AD B2C Premium P1 or P2 pricing.

I have an existing Azure AD B2C tenant in Japan or Australia that doesn't have a Go-Local add-on enabled. How do I activate this add-on?

Follow the steps in Activate Go-Local ad-on to activate Azure AD B2C Go-Local add-on.

Can I localize the UI of pages served by Azure AD B2C? What languages are supported?

Yes, see language customization. We provide translations for 36 languages, and you can override any string to suit your needs.

Can I use my own URLs on my sign-up and sign-in pages that are served by Azure AD B2C? For instance, can I change the URL from to

Yes, you can use your own domain. For details, see Azure AD B2C custom domains.

How do I delete my Azure AD B2C tenant?

Follow these steps to delete your Azure AD B2C tenant.

You can use our new unified App registrations experience or our legacy Applications (Legacy) experience. Learn more about the new experience.

  1. Sign in to the Azure portal as the Subscription Administrator. Use the same work or school account or the same Microsoft account that you used to sign up for Azure.
  2. Make sure you're using the directory that contains your Azure AD B2C tenant. Select the Settings icon in the portal toolbar.
  3. On the Portal settings | Directories + subscriptions page, find your Azure AD B2C directory in the Directory name list, and then select Switch.
  4. In the left menu, select Azure AD B2C. Or, select All services and search for and select Azure AD B2C.
  5. Delete all User flows (policies) in your Azure AD B2C tenant.
  6. Delete all Identity Providers in your Azure AD B2C tenant.
  7. Select App registrations, then select the All applications tab.
  8. Delete all applications that you registered.
  9. Delete the b2c-extensions-app.
  10. Under Manage, select Users.
  11. Select each user in turn (exclude the Subscription Administrator user you're currently signed in as). Select Delete at the bottom of the page and select Yes when prompted.
  12. Select Microsoft Entra ID on the left-hand menu.
  13. Under Manage, select Properties
  14. Under Access management for Azure resources, select Yes, and then select Save.
  15. Sign out of the Azure portal and then sign back in to refresh your access.
  16. Select Microsoft Entra ID on the left-hand menu.
  17. On the Overview page, select Delete tenant. Follow the on-screen instructions to complete the process.

Can I get Azure AD B2C as part of the Enterprise Mobility Suite?

No, Azure AD B2C is a pay-as-you-go Azure service and isn't part of Enterprise Mobility Suite.

Can I purchase Microsoft Entra ID P1 and Microsoft Entra ID P2 licensing for my Azure AD B2C tenant?

No, Azure AD B2C tenants don't use Microsoft Entra ID P1 or Microsoft Entra ID P2 licensing. Azure AD B2C uses Azure AD B2C Premium P1 or P2 licenses, which are different from Microsoft Entra ID P1 or P2 licenses for a Standard Microsoft Entra tenant. Azure AD B2C tenants natively support some features that are similar to Microsoft Entra ID P1 or P2 features, as explained in Supported Microsoft Entra ID features.

Can I use a group-based assignment for Microsoft Entra Enterprise Applications in my Azure AD B2C tenant?

What Azure AD B2C features are unavailable in Microsoft Azure Government?

The following AD B2C features are currently unavailable in Microsoft Azure Government:

  • API connectors
  • Conditional Access

I've revoked the refresh token using Microsoft Graph invalidateAllRefreshTokens, or Microsoft Graph PowerShell, Revoke-MgUserSignInSession. Why is Azure AD B2C still accepting the old refresh token?

In Azure AD B2C, if the time difference between refreshTokensValidFromDateTime and refreshTokenIssuedTime is less than or equal to 5 minutes, the refresh token is still considered valid. However, if the refreshTokenIssuedTime is greater than the refreshTokensValidFromDateTime, then the refresh token is revoked. Follow the following steps to check if the refresh token is valid or revoked:

  1. Retrieve the RefreshToken and the AccessToken by redeeming authorization_code.

  2. Wait for 7 minutes.

  3. Use Microsoft Graph PowerShell cmdlet Revoke-MgUserSignInSession or Microsoft Graph API invalidateAllRefreshTokens to run the RevokeAllRefreshToken command.

  4. Wait for 10 minutes.

  5. Retrieve the RefreshToken again.

I use multiple tabs in a web browser to sign in to multiple applications that I registered in the same Azure AD B2C tenant. When I try to perform a single sign-out, not all of the applications are signed out. Why does this happen?

Currently, Azure AD B2C doesn't support single sign-out for this specific scenario. It's caused by cookie contention as all the applications operate on the same cookie simultaneously.

How do I report a problem with Azure AD B2C?

In Azure AD B2C, I revoke all sessions of a user by using the Azure portals Revoke sessions button, but it doesn't work.

Currently, Azure AD B2C doesn't support user session revocation from the Azure portal. However, you can achieve this task by using Microsoft Graph PowerShell or Microsoft Graph API.