Troubleshoot HR user creation issues

Creation fails due to null / empty values

Applies to:

  • Workday to on-premises Active Directory user provisioning
  • Workday to Azure Active Directory user provisioning
  • SAP SuccessFactors to on-premises Active Directory user provisioning
  • SAP SuccessFactors to Azure Active Directory user provisioning
Troubleshooting Details
Issue You have successfully configured the inbound provisioning app. You are getting null or empty value from the HR app. The create operation fails with the error message: InvalidAttributeSyntax-LdapErr: The syntax is invalid. The parameter is incorrect. Error in attribute conversion operation, data 0, v3839
Cause The provisioning service does not have a default logic for null value processing. When the provisioning service gets an empty string from the source app, it tries to flow the value "as-is" to the target app. In this case, on-premises Active Directory does not support setting empty string values and hence you see the above error.
Resolution Check the provisioning logs. Identify attributes in the target Active Directory that are receiving null or empty string values. Update the attribute mapping for such attributes to use an expression mapping. See recommended resolutions below.

Recommended resolutions

Let's say the attribute BusinessTitle mapped to AD attribute jobTitle may be null or empty in Workday.

  • Option 1: Define an expression to check for empty or null values using functions like IIF, IsNullOrEmpty, Coalesce or IsPresent and pass a non-blank literal value.


  • Option 2: Use the function IgnoreFlowIfNullOrEmpty to drop empty or null attributes in the payload sent to on-premises Active Directory / Azure AD.


Next steps