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Troubleshooting Windows devices in Microsoft Entra ID

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If you have a Windows 11 or Windows 10 device that isn't working with Microsoft Entra ID correctly, start your troubleshooting here.

  1. Sign in to the Microsoft Entra admin center as at least a Reports Reader.
  2. Browse to Identity > Devices > All devices > Diagnose and solve problems.
  3. Select Troubleshoot under the Windows 10+ related issue troubleshooter. A screenshot showing the Windows troubleshooter located in the diagnose and solve pane.
  4. Select instructions and follow the steps to download, run, and collect the required logs for the troubleshooter to analyze.
  5. Return to the Microsoft Entra admin center when you collect and zip the authlogs folder and contents.
  6. Select Browse and choose the zip file you wish to upload. A screenshot showing how to browse to select the logs gathered in the previous step to allow the troubleshooter to make recommendations.

The troubleshooter will review the contents of the file you uploaded and provide suggested next steps. These next steps might include links to documentation or contacting support for further assistance.

Next steps