Tutorial: Azure AD SSO integration with AnswerHub
In this tutorial, you'll learn how to integrate AnswerHub with Azure Active Directory (Azure AD). When you integrate AnswerHub with Azure AD, you can:
- Control in Azure AD who has access to AnswerHub.
- Enable your users to be automatically signed-in to AnswerHub with their Azure AD accounts.
- Manage your accounts in one central location - the Azure portal.
To get started, you need the following items:
- An Azure AD subscription. If you don't have a subscription, you can get a free account.
- AnswerHub single sign-on (SSO) enabled subscription.
In this tutorial, you configure and test Azure AD single sign-on in a test environment.
- AnswerHub supports SP-initiated SSO.
Add AnswerHub from the gallery
To configure the integration of AnswerHub into Azure AD, you need to add AnswerHub from the gallery to your list of managed SaaS apps.
- Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
- On the left navigation pane, select the Azure Active Directory service.
- Navigate to Enterprise Applications and then select All Applications.
- To add new application, select New application.
- In the Add from the gallery section, type AnswerHub in the search box.
- Select AnswerHub from results panel and then add the app. Wait a few seconds while the app is added to your tenant.
Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.
Set up and test Azure AD SSO for AnswerHub
Configure and test Azure AD SSO with AnswerHub using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in AnswerHub.
To configure and test Azure AD SSO with AnswerHub, perform the following steps:
- Configure Azure AD SSO - to enable your users to use this feature.
- Create an Azure AD test user - to test Azure AD single sign-on with B.Simon.
- Assign the Azure AD test user - to enable B.Simon to use Azure AD single sign-on.
- Configure AnswerHub SSO - to configure the single sign-on settings on application side.
- Create AnswerHub test user - to have a counterpart of B.Simon in AnswerHub that is linked to the Azure AD representation of user.
- Test SSO - to verify whether the configuration works.
Configure Azure AD SSO
Follow these steps to enable Azure AD SSO in the Azure portal.
In the Azure portal, on the AnswerHub application integration page, find the Manage section and select single sign-on.
On the Select a single sign-on method page, select SAML.
On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.
In the Basic SAML Configuration section, complete the following steps:
a. In the Identifier (Entity ID) box, enter a URL that has this pattern:
b. In the Sign on URL box, enter a URL that has this pattern:
These values aren't real. Update these values with the actual Identifier and Sign on URL. Contact the AnswerHub support team to get the values. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.
On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, select the Download link next to Certificate (Base64), per your requirements, and save the certificate on your computer.
In the Set up AnswerHub section, copy the appropriate URL or URLs, based on your requirements.
Create an Azure AD test user
In this section, you'll create a test user in the Azure portal called B.Simon.
- From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
- Select New user at the top of the screen.
- In the User properties, follow these steps:
- In the Name field, enter
- In the User name field, enter the firstname.lastname@example.org. For example,
- Select the Show password check box, and then write down the value that's displayed in the Password box.
- Click Create.
- In the Name field, enter
Assign the Azure AD test user
In this section, you'll enable B.Simon to use Azure single sign-on by granting access to AnswerHub.
- In the Azure portal, select Enterprise Applications, and then select All applications.
- In the applications list, select AnswerHub.
- In the app's overview page, find the Manage section and select Users and groups.
- Select Add user, then select Users and groups in the Add Assignment dialog.
- In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
- If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
- In the Add Assignment dialog, click the Assign button.
Configure AnswerHub SSO
In this section, you set up single sign-on for AnswerHub.
To configure AnswerHub single sign-on:
In a different web browser window, sign in to your AnswerHub company site as an admin.
If you need help configuring AnswerHub, contact the AnswerHub support team.
Go to Administration.
On the User and Groups tab, in the left pane, in the Social Settings section, select SAML Setup.
On the IDP Config tab, complete these steps:
a. In the IDP Login URL box, paste the Login URL that you copied from the Azure portal.
b. In the IDP Logout URL box, paste the Logout URL that you copied from the Azure portal.
c. In the IDP Name Identifier Format box, enter the Identifier value selected in the User Attributes section on the Azure portal.
d. Select Keys and Certificates.
In the Keys and Certificates section, complete these steps:
a. Open the Base64-encoded certificate that you downloaded from the Azure portal in Notepad, copy its contents, and then paste the contents into the IDP Public Key (x509 Format) box.
b. Select Save.
On the IDP Config tab, select Save again.
Create AnswerHub test user
To enable Azure AD users to sign in to AnswerHub, you need to add them in AnswerHub. In AnswerHub, this task is done manually.
To set up a user account:
Sign in to your AnswerHub company site as an admin.
Go to Administration.
Select the Users & Groups tab.
In the left pane, in the Manage Users section, select Create or import users, and then select Users & Groups.
In the appropriate boxes, enter the Email address, Username, and Password of a valid Azure AD account that you want to add, and then select Save.
You can use any other user account creation tool or API provided by AnswerHub to set up Azure AD user accounts.
In this section, you test your Azure AD single sign-on configuration with following options.
Click on Test this application in Azure portal. This will redirect to AnswerHub Sign-on URL where you can initiate the login flow.
Go to AnswerHub Sign-on URL directly and initiate the login flow from there.
You can use Microsoft My Apps. When you click the AnswerHub tile in the My Apps, this will redirect to AnswerHub Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.
Once you configure AnswerHub you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.
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