Tutorial: Azure Active Directory single sign-on (SSO) integration with BeyondTrust Remote Support

In this tutorial, you'll learn how to integrate BeyondTrust Remote Support with Azure Active Directory (Azure AD). When you integrate BeyondTrust Remote Support with Azure AD, you can:

  • Control in Azure AD who has access to BeyondTrust Remote Support.
  • Enable your users to be automatically signed-in to BeyondTrust Remote Support with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.


To get started, you need the following items:

  • An Azure AD subscription. If you don't have a subscription, you can get a free account.
  • BeyondTrust Remote Support single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD SSO in a test environment.

  • BeyondTrust Remote Support supports SP initiated SSO
  • BeyondTrust Remote Support supports Just In Time user provisioning

To configure the integration of BeyondTrust Remote Support into Azure AD, you need to add BeyondTrust Remote Support from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type BeyondTrust Remote Support in the search box.
  6. Select BeyondTrust Remote Support from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Azure AD SSO for BeyondTrust Remote Support

Configure and test Azure AD SSO with BeyondTrust Remote Support using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in BeyondTrust Remote Support.

To configure and test Azure AD SSO with BeyondTrust Remote Support, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
  2. Configure BeyondTrust Remote Support SSO - to configure the single sign-on settings on application side.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the BeyondTrust Remote Support application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the edit/pen icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, enter the values for the following fields:

    a. In the Identifier box, type a URL using the following pattern: https://<HOSTNAME>.bomgar.com

    b. In the Reply URL text box, type a URL using the following pattern: https://<HOSTNAME>.bomgar.com/saml/sso

    c. In the Sign-on URL text box, type a URL using the following pattern: https://<HOSTNAME>.bomgar.com/saml


    These values are not real. Update these values with the actual Identifier, Reply URL and Sign-On URL. You will get these values explained later in the tutorial.

  5. BeyondTrust Remote Support application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.


  6. In addition to above, BeyondTrust Remote Support application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirements.

    Name Source Attribute
    Username user.userprincipalname
    FirstName user.givenname
    LastName user.surname
    Email user.mail
    Groups user.groups


    When assigning Azure AD Groups for the BeyondTrust Remote Support application, the ‘Groups returned in claim’ option will need to be modified from None to SecurityGroup. The Groups will be imported into the application as their Object IDs. The Object ID of the Azure AD Group can be found by checking the Properties in the Azure Active Directory interface. This will be required to reference and assign Azure AD Groups to the correct group policies.

  7. When setting the Unique User Identifier, this value must be set to NameID-Format: Persistent. We require this to be a Persistent identifier to correctly identify and associate the user into the correct group policies for permissions. Click on the edit icon to open the User Attributes & Claims dialog to edit the Unique User Identifier value.

  8. On the Manage Claim section, click on the Choose name identifier format and set the value to Persistent and click Save.

    User Attributes and Claims

  9. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    The Certificate download link

  10. On the Set up BeyondTrust Remote Support section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to BeyondTrust Remote Support.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select BeyondTrust Remote Support.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure BeyondTrust Remote Support SSO

  1. In a different web browser window, sign in to BeyondTrust Remote Support as an Administrator.

  2. Navigate to Users & Security > Security Providers.

  3. Click on Edit icon in the SAML Providers.

    SAML Providers edit icon

  4. Expand the Service Provider Settings section.

  5. Click on Download Service Provider Metadata or you can copy the Entity ID and ACS URL values and use these values in the Basic SAML Configuration section in the Azure portal.

    Download Service Provider Metadata

  6. Under the Identity Provider Settings section, click on Upload Identity Provider Metadata and locate the Metadata XML file that you have downloaded from the Azure portal.

  7. The Entity ID, Single Sign-On Service URL and Server Certificate will automatically be uploaded, and the SSO URL Protocol Binding will need to be changed to HTTP POST.

    Screenshot shows the Identity Provider Settings section where you perform these actions.

  8. Click on Save.

Create BeyondTrust Remote Support test user

In this section, a user called Britta Simon is created in BeyondTrust Remote Support. BeyondTrust Remote Support supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in BeyondTrust Remote Support, a new one is created after authentication.

Follow the below procedure, which is mandatory for configuring the BeyondTrust Remote Support.

We will be configuring the User Provision Settings here. The values used in this section will be referenced from the User Attributes & Claims section in the Azure portal. We configured this to be the default values which are already imported at the time of creation, however, the value can be customized if necessary.

Screenshot shows the User Provision Settings where you can configure user values.


The groups and e-mail attribute are not necessary for this implementation. If utilizing Azure AD groups and assigning them to BeyondTrust Remote Support Group Policies for permissions, the Object ID of the group will need to be referenced via its properties in the Azure portal and placed in the ‘Available Groups’ section. Once this has been completed, the Object ID/AD Group will now be available for assignment to a group policy for permissions.

Screenshot shows the I T section with Membership type, Source, Type, and Object I D.

Screenshot shows the Basic Settings page for a group policy.


Alternatively, a default group policy can be set on the SAML2 Security Provider. By defining this option, this will assign all users who authenticate through SAML the permissions specified within the group policy. The General Members policy is included within BeyondTrust Remote Support/Privileged Remote Access with limited permissions, which can be used to test authentication and assign users to the correct policies. Users will not populate into the SAML2 Users list via /login > Users & Security until the first successful authentication attempt. Additional information on Group policies can be found at the following link: https://www.beyondtrust.com/docs/remote-support/getting-started/admin/group-policies.htm

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

  • Click on Test this application in Azure portal. This will redirect to BeyondTrust Remote Support Sign-on URL where you can initiate the login flow.

  • Go to BeyondTrust Remote Support Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the BeyondTrust Remote Support tile in the My Apps, this will redirect to BeyondTrust Remote Support Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure the BeyondTrust Remote Support you can enforce session controls, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session controls extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.