Tutorial: Azure Active Directory integration with xMatters OnDemand

In this tutorial, you'll learn how to integrate xMatters OnDemand with Azure Active Directory (Azure AD). When you integrate xMatters OnDemand with Azure AD, you can:

  • Control in Azure AD who has access to xMatters OnDemand.
  • Enable your users to be automatically signed-in to xMatters OnDemand with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.


To configure Azure AD integration with xMatters OnDemand, you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get a free account.
  • xMatters OnDemand single sign-on enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • xMatters OnDemand supports IDP initiated SSO.

To configure the integration of xMatters OnDemand into Azure AD, you need to add xMatters OnDemand from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type xMatters OnDemand in the search box.
  6. Select xMatters OnDemand from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Azure AD SSO for xMatters OnDemand

Configure and test Azure AD SSO with xMatters OnDemand using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in xMatters OnDemand.

To configure and test Azure AD SSO with xMatters OnDemand, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
    1. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
    2. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  2. Configure xMatters OnDemand SSO - to configure the Single Sign-On settings on application side.
    1. Create xMatters OnDemand test user - to have a counterpart of Britta Simon in xMatters OnDemand that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the xMatters OnDemand application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, perform the following steps:

    a. In the Identifier text box, type a URL using one of the following patterns:


    b. In the Reply URL text box, type a URL using one of the following patterns:

    Reply URL


    These values are not real. Update these values with the actual Identifier and Reply URL. Contact xMatters OnDemand Client support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link


    You need to forward the certificate to the xMatters OnDemand support team. The certificate needs to be uploaded by the xMatters support team before you can finalize the single sign-on configuration.

  6. On the Set up xMatters OnDemand section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to xMatters OnDemand.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select xMatters OnDemand.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure xMatters OnDemand SSO

  1. In a different web browser window, sign in to your xMatters OnDemand company site as an administrator.

  2. Click on Admin, and then click Company Details.

    Admin page

  3. On the SAML Configuration page, perform the following steps:

    SAML configuration section

    a. Select Enable SAML.

    b. In the Identity Provider ID textbox, paste Azure AD Identifier value which you have copied from the Azure portal.

    c. In the Single Sign On URL textbox, paste Login URL value which you have copied from the Azure portal.

    d. In the Logout URL Redirect textbox, paste Logout URL, which you have copied from the Azure portal.

    e. Click on Choose File to upload the Certificate (Base64) which you have downloaded from the Azure portal.

    f. On the Company Details page, at the top, click Save Changes.

    Company details

Create xMatters OnDemand test user

  1. Sign in to your xMatters OnDemand tenant.

  2. Go to the Users Icon > Users and then click Add Users.


  3. In the Add Users section, fill the required fields and click on Add User button.

    Add a User

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

  • Click on Test this application in Azure portal and you should be automatically signed in to the xMatters OnDemand for which you set up the SSO.

  • You can use Microsoft My Apps. When you click the xMatters OnDemand tile in the My Apps, you should be automatically signed in to the xMatters OnDemand for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure xMatters OnDemand you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.