Tutorial: Azure Active Directory integration with Zoho

In this tutorial, you'll learn how to integrate Zoho with Azure Active Directory (Azure AD). When you integrate Zoho with Azure AD, you can:

  • Control in Azure AD who has access to Zoho.
  • Enable your users to be automatically signed-in to Zoho with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.


To configure Azure AD integration with Zoho One, you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get a free account.
  • Zoho single sign-on enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • Zoho supports SP initiated SSO

To configure the integration of Zoho into Azure AD, you need to add Zoho from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type Zoho in the search box.
  6. Select Zoho from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Azure AD SSO for Zoho

Configure and test Azure AD SSO with Zoho using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in Zoho.

To configure and test Azure AD SSO with Zoho, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
    1. Create an Azure AD test user - to test Azure AD single sign-on with B.Simon.
    2. Assign the Azure AD test user - to enable B.Simon to use Azure AD single sign-on.
  2. Configure Zoho SSO - to configure the single sign-on settings on application side.
    1. Create Zoho test user - to have a counterpart of B.Simon in Zoho that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the Zoho application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, perform the following steps:

    In the Sign-on URL text box, type a URL using the following pattern: https://<company name>.zohomail.com


    The value is not real. Update the value with the actual Sign-On URL. Contact Zoho Client support team to get the value. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  6. On the Set up Zoho section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to Zoho.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select Zoho.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure Zoho SSO

  1. In a different web browser window, log into your Zoho Mail company site as an administrator.

  2. Go to the Control panel.

    Control Panel

  3. Click the SAML Authentication tab.

    SAML Authentication

  4. In the SAML Authentication Details section, perform the following steps:

    SAML Authentication Details

    a. In the Login URL textbox, paste Login URL which you have copied from Azure portal.

    b. In the Logout URL textbox, paste Logout URL which you have copied from Azure portal.

    c. In the Change Password URL textbox, paste Change Password URL which you have copied from Azure portal.

    d. Open your base-64 encoded certificate downloaded from Azure portal in notepad, copy the content of it into your clipboard, and then paste it to the PublicKey textbox.

    e. As Algorithm, select RSA.

    f. Click OK.

Create Zoho test user

In order to enable Azure AD users to log into Zoho Mail, they must be provisioned into Zoho Mail. In the case of Zoho Mail, provisioning is a manual task.


You can use any other Zoho Mail user account creation tools or APIs provided by Zoho Mail to provision Azure AD user accounts.

To provision a user account, perform the following steps:

  1. Log in to your Zoho Mail company site as an administrator.

  2. Go to Control Panel > Mail & Docs.

  3. Go to User Details > Add User.

    Screenshot shows the Zoho Mail site with User Details and Add User selected.

  4. On the Add users dialog, perform the following steps:

    Screenshot shows the Add users dialog box where you can enter the values described.

    a. In the First Name textbox, type the first name of user like Britta.

    b. In the Last Name textbox, type the last name of user like Simon.

    c. In the Email ID textbox, type the email ID of user like brittasimon@contoso.com.

    d. In the Password textbox, enter password of user.

    e. Click OK.


    The Azure Active Directory account holder will receive an email with a link to confirm the account before it becomes active.

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

  • Click on Test this application in Azure portal. This will redirect to Zoho Sign-on URL where you can initiate the login flow.

  • Go to Zoho Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Zoho tile in the My Apps, you should be automatically signed in to the Zoho for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Zoho you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.