Azure App Service Hybrid Connections

Hybrid Connections is both a service in Azure and a feature in Azure App Service. As a service, it has uses and capabilities beyond those that are used in App Service. To learn more about Hybrid Connections and their usage outside App Service, see Azure Relay Hybrid Connections.

Within App Service, Hybrid Connections can be used to access application resources in any network that can make outbound calls to Azure over port 443. Hybrid Connections provides access from your app to a TCP endpoint and doesn't enable a new way to access your app. As used in App Service, each Hybrid Connection correlates to a single TCP host and port combination. This feature enables your apps to access resources on any OS, provided it's a TCP endpoint. The Hybrid Connections feature doesn't know or care what the application protocol is, or what you are accessing. It simply provides network access.

How it works

Hybrid Connections requires a relay agent to be deployed where it can reach both the desired endpoint and Azure. The relay agent, Hybrid Connection Manager (HCM), calls out to Azure Relay over port 443. From the web app site, the App Service infrastructure also connects to Azure Relay on your application's behalf. Through the joined connections, your app is able to access the desired endpoint. The connection uses TLS 1.2 for security and shared access signature (SAS) keys for authentication and authorization.

Diagram of Hybrid Connection high-level flow.

When your app makes a DNS request that matches a configured Hybrid Connection endpoint, the outbound TCP traffic is redirected through the Hybrid Connection.


This means that you should try to always use a DNS name for your Hybrid Connection. Some client software does not do a DNS lookup if the endpoint uses an IP address instead.

App Service Hybrid Connection benefits

There are many benefits to the Hybrid Connections capability, including:

  • Apps can access on-premises systems and services securely.
  • The feature doesn't require an internet-accessible endpoint.
  • It's quick and easy to set up. No gateways required.
  • Each Hybrid Connection matches to a single host:port combination, helpful for security.
  • It normally doesn't require firewall holes. The connections are all outbound over standard web ports.
  • Because the feature is network level, it's agnostic to the language used by your app and the technology used by the endpoint.
  • It can be used to provide access in multiple networks from a single app.
  • Supported in GA for Windows apps and Linux apps. It isn't supported for Windows custom containers.

Things you can't do with Hybrid Connections

Things you can't do with Hybrid Connections include:

  • Mount a drive.
  • Use UDP.
  • Access TCP-based services that use dynamic ports, such as FTP Passive Mode or Extended Passive Mode.
  • Support LDAP, because it can require UDP.
  • Support Active Directory, because you can't domain join an App Service worker.

Add and Create Hybrid Connections in your app

To create a Hybrid Connection, go to the Azure portal and select your app. Select Networking > Configure your Hybrid Connection endpoints. Here you can see the Hybrid Connections that are configured for your app.

Screenshot of Hybrid Connection list.

To add a new Hybrid Connection, select [+] Add hybrid connection. You see a list of the Hybrid Connections that you already created. To add one or more of them to your app, select the ones you want, and then select Add selected Hybrid Connection.

Screenshot of Hybrid Connection portal.

If you want to create a new Hybrid Connection, select Create new hybrid connection. Specify the:

  • Hybrid Connection name.
  • Endpoint hostname.
  • Endpoint port.
  • Service Bus namespace you want to use.

Screenshot of Create new hybrid connection dialog box.

Every Hybrid Connection is tied to a Service Bus namespace, and each Service Bus namespace is in an Azure region. It's important to try to use a Service Bus namespace in the same region as your app, to avoid network induced latency.

If you want to remove your Hybrid Connection from your app, right-click it and select Disconnect.

When a Hybrid Connection is added to your app, you can see details on it simply by selecting it.

Screenshot of Hybrid connections details.

Create a Hybrid Connection in the Azure Relay portal

In addition to the portal experience from within your app, you can create Hybrid Connections from within the Azure Relay portal. For a Hybrid Connection to be used by App Service, it must:

  • Require client authorization.
  • Have a metadata item and named endpoint that contains a host:port combination as the value.

Hybrid Connections and App Service plans

App Service Hybrid Connections are only available in Basic, Standard, Premium, and Isolated pricing SKUs. Hybrid Connections aren't available for function apps in Consumption plans. There are limits tied to the pricing plan.

Pricing plan Number of Hybrid Connections usable in the plan
Basic 5 per plan
Standard 25 per plan
Premium (v1-v3) 220 per app
Isolated (v1-v2) 220 per app

The App Service plan UI shows you how many Hybrid Connections are being used and by what apps.

Screenshot of App Service plan properties.

Select the Hybrid Connection to see details. You can see all the information that you saw at the app view. You can also see how many other apps in the same plan are using that Hybrid Connection.

There's a limit on the number of Hybrid Connection endpoints that can be used in an App Service plan. Each Hybrid Connection used, however, can be used across any number of apps in that plan. For example, a single Hybrid Connection that is used in five separate apps in an App Service plan counts as one Hybrid Connection.


In addition to there being an App Service plan SKU requirement, there's an extra cost to using Hybrid Connections. There's a charge for each listener used by a Hybrid Connection. The listener is the Hybrid Connection Manager. If you had five Hybrid Connections supported by two Hybrid Connection Managers, that would be 10 listeners. For more information, see Service Bus pricing.

Hybrid Connection Manager

The Hybrid Connections feature requires a relay agent in the network that hosts your Hybrid Connection endpoint. That relay agent is called the Hybrid Connection Manager (HCM). To download HCM, from your app in the Azure portal, select Networking > Configure your Hybrid Connection endpoints.

This tool runs on Windows Server 2012 and later. The HCM runs as a service and connects outbound to Azure Relay on port 443.

After installing HCM, you can run HybridConnectionManagerUi.exe to use the UI for the tool. This file is in the Hybrid Connection Manager installation directory. In Windows 10, you can also just search for Hybrid Connection Manager UI in your search box.

Screenshot of Hybrid Connection Manager.

When you start the HCM UI, the first thing you see is a table that lists all the Hybrid Connections that are configured with this instance of the HCM. If you want to make any changes, first authenticate with Azure.

To add one or more Hybrid Connections to your HCM:

  1. Start the HCM UI.

  2. Select Add a new Hybrid Connection. Screenshot of Configure New Hybrid Connections.

  3. Sign in with your Azure account to get your Hybrid Connections available with your subscriptions. The HCM doesn't continue to use your Azure account beyond this step.

  4. Choose a subscription.

  5. Select the Hybrid Connections that you want the HCM to relay. Screenshot of Hybrid Connections.

  6. Select Save.

You can now see the Hybrid Connections you added. You can also select the configured Hybrid Connection to see details.

Screenshot of Hybrid Connection Details.

To support the Hybrid Connections it's configured with, HCM requires:

  • TCP access to Azure over port 443.
  • TCP access to the Hybrid Connection endpoint.
  • The ability to do DNS look-ups on the endpoint host and the Service Bus namespace. In other words, the hostname in the Azure relay connection should be resolvable from the machine hosting the HCM.


Azure Relay relies on Web Sockets for connectivity. This capability is only available on Windows Server 2012 or later. Because of that, HCM is not supported on anything earlier than Windows Server 2012.


Each HCM can support multiple Hybrid Connections. Also, any given Hybrid Connection can be supported by multiple HCMs. The default behavior is to route traffic across the configured HCMs for any given endpoint. If you want high availability on your Hybrid Connections from your network, run multiple HCMs on separate machines. The load distribution algorithm used by the Relay service to distribute traffic to the HCMs is random assignment.

Manually add a Hybrid Connection

To enable someone outside your subscription to host an HCM instance for a given Hybrid Connection, share the gateway connection string for the Hybrid Connection with them. You can see the gateway connection string in the Hybrid Connection properties in the Azure portal. To use that string, select Enter Manually in the HCM, and paste in the gateway connection string.

Manually add a Hybrid Connection.


There are periodic updates to the Hybrid Connection Manager to fix issues or provide improvements. When upgrades are released, a popup shows up in the HCM UI. Applying the upgrade applies the changes and restarts the HCM.

Adding a Hybrid Connection to your app programmatically

There's Azure CLI support for Hybrid Connections. The commands provided operate at both the app and the App Service plan level. The app level commands are:

az webapp hybrid-connection

    az webapp hybrid-connection : Methods that list, add and remove hybrid-connections from webapps.
        This command group is in preview. It may be changed/removed in a future release.
    add    : Add a hybrid-connection to a webapp.
    list   : List the hybrid-connections on a webapp.
    remove : Remove a hybrid-connection from a webapp.

The App Service plan commands enable you to set which key a given hybrid-connection uses. There are two keys set on each Hybrid Connection, a primary and a secondary. You can choose to use the primary or secondary key with the below commands. This option enables you to switch keys for when you want to periodically regenerate your keys.

az appservice hybrid-connection --help

    az appservice hybrid-connection : A method that sets the key a hybrid-connection uses.
        This command group is in preview. It may be changed/removed in a future release.
    set-key : Set the key that all apps in an appservice plan use to connect to the hybrid-
                connections in that appservice plan.

Secure your Hybrid Connections

An existing Hybrid Connection can be added to other App Service Web Apps by any user who has sufficient permissions on the underlying Azure Service Bus Relay. This means if you must prevent others from reusing that same Hybrid Connection (for example when the target resource is a service that doesn't have any other security measures in place to prevent unauthorized access), you must lock down access to the Azure Service Bus Relay.

Anyone with Reader access to the Relay is able to see the Hybrid Connection when attempting to add it to their Web App in the Azure portal, but they can't add it as they lack the permissions to retrieve the connection string that is used to establish the relay connection. In order to successfully add the Hybrid Connection, they must have the listKeys permission (Microsoft.Relay/namespaces/hybridConnections/authorizationRules/listKeys/action). The Contributor role or any other role that includes this permission on the Relay allows users to use the Hybrid Connection and add it to their own Web Apps.

Manage your Hybrid Connections

If you need to change the endpoint host or port for a Hybrid Connection, follow the following steps:

  1. Remove the Hybrid Connection from the Hybrid Connection Manager on the local machine by selecting the connection and selecting Remove at the top left of the Hybrid Connection Details window.
  2. Disconnect the Hybrid Connection from your App Service by navigating to Hybrid Connections in the App Service Networking page.
  3. Navigate to the Relay for the endpoint you need to update and select Hybrid Connections under Entities in the left-hand navigation menu.
  4. Select the Hybrid Connection you want to update and select Properties under Settings in the left-hand navigation menu.
  5. Make your changes and hit Save changes at the top.
  6. Return to the Hybrid Connections settings for your App Service and add the Hybrid Connection again. Ensure the endpoint is updated as intended. If you don't see the Hybrid Connection in the list, refresh in 5-10 minutes.
  7. Return to the Hybrid Connection Manager on the local machine and add the connection again.


The status of "Connected" means that at least one HCM is configured with that Hybrid Connection, and is able to reach Azure. If the status for your Hybrid Connection doesn't say Connected, your Hybrid Connection isn't configured on any HCM that has access to Azure. When your HCM shows Not Connected, there are a few things to check:

  • Does your host have outbound access to Azure on port 443? You can test from your HCM host using the PowerShell command Test-NetConnection Destination -P Port

  • Is your HCM potentially in a bad state? Try restarting the ‘Azure Hybrid Connection Manager Service" local service.

  • Do you have conflicting software installed? Hybrid Connection Manager can't coexist with Biztalk Hybrid Connection Manager or Service Bus for Windows Server. When you install the HCM, any versions of these packages should be removed first.

  • Do you have a firewall between your HCM host and Azure? If so, you need to allow outbound access to both the Service Bus endpoint URL AND the Service Bus gateways that service your Hybrid Connection.

    • You can find the Service Bus endpoint URL in the Hybrid Connection Manager UI.

    Screenshot of Hybrid Connection Service Bus endpoint.

    • The Service Bus gateways are the resources that accept the request into the Hybrid Connection and pass it through the Azure Relay. You need to allowlist all 128 of the gateways. The gateways are in the format of G#-prod-[stamp] where "#" is a number between 0 and 127 and "stamp" is the name of the instance within your Azure data center where your Service Bus endpoint exists.
      • If you can use a wildcard, you can allowlist "*".

      • If you can't use a wildcard, you must allowlist all 128 gateways.

        You can find out the stamp using "nslookup" on the Service Bus endpoint URL.

        Screenshot of terminal showing where to find the stamp name for the Service Bus.

        In this example, the stamp is "sn3-010". To allowlist the Service Bus gateways, you need the following entries:

If your status says Connected but your app can't reach your endpoint then:

  • Make sure you're using a DNS name in your Hybrid Connection. If you use an IP address, then the required client DNS lookup might not happen. If the client running in your web app doesn't do a DNS lookup, then the Hybrid Connection doesn't work.
  • Check that the DNS name used in your Hybrid Connection can resolve from the HCM host. Check the resolution using nslookup EndpointDNSname where EndpointDNSname is an exact match to what is used in your Hybrid Connection definition.
  • Test access from your HCM host to your endpoint using the PowerShell command Test-NetConnection EndpointDNSname -P Port If you can't reach the endpoint from your HCM host then check firewalls between the two hosts including any host-based firewalls on the destination host.
  • If you're using App Service on Linux, make sure you're not using "localhost" as your endpoint host. Instead, use your machine name if you're trying to create a connection with a resource on your local machine.

In App Service, the tcpping command-line tool can be invoked from the Advanced Tools (Kudu) console. This tool can tell you if you have access to a TCP endpoint, but it doesn't tell you if you have access to a Hybrid Connection endpoint. When you use the tool in the console against a Hybrid Connection endpoint, you're only confirming that it uses a host:port combination.

If you have a command-line client for your endpoint, you can test connectivity from the app console. For example, you can test access to web server endpoints by using curl.