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Get help with your system

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For help with your Avere vFXT for Azure system, here are the ways to get support:

  • Avere vFXT issue - Use the Azure portal to open a support ticket for your Avere vFXT as described below.
  • Quota - If you have a quota-related issue, request a quota increase
  • Documentation and examples - If you find problems with this documentation or examples, scroll to the bottom of the page with the problem and use the Feedback section to search for existing issues and file a new one if needed.

Open a support ticket for your Avere vFXT

If you encounter issues while deploying or using Avere vFXT, request help through the Azure portal.

Follow these steps to make sure that your support ticket is tagged with a resource from your cluster. Tagging the ticket helps us route it to the correct support resource.

  1. From https://portal.azure.com, select Resource Groups. Browse to the resource group that contains the vFXT cluster where the issue occurred, and click on one of the Avere cluster virtual machines.

    screenshot of Azure portal resource group "overview" panel with a particular VM circled

  2. In the VM page, scroll down to the bottom of the left panel and click New support request.

    Screenshot of the Azure portal VM page for the VM from the previous screenshot. The left menu is scrolled to the bottom and 'New support request' is circled.

  3. On the first page of the support request, choose the issue type and make sure the correct subscription is selected.

    Under Service, click All Services and look under Storage to choose Avere vFXT.

    Add a short summary, and select the problem type.

    screenshot of a new support request screen in the Azure portal. The Basics tab is selected. Screen items include Issue type, Subscription, Service, Summary, and Problem type.

    Click Next to continue.

  4. The second page of the support form contains suggestions for fixing the problem based on your summary description. Click the Next button at the bottom if you still need to create a support ticket.

    screenshot of the new support request screen with the Solutions tab selected. A text field in the middle has the title 'Recommended solution' and explains possible remedies.

  5. In the third page, provide details - this includes information about your cluster, the time the problem occurred, the severity, and how to contact you. Fill in the information and click the Next button at the bottom.

    screenshot of the new support request screen with the Details tab selected. Information fields are organized into the categories 'Problem details', 'Support method', and "Contact info'.

  6. Review the information on the final page and click Create. A confirmation and ticket number will be sent to your email address, and a support staff member will contact you.

Request a quota increase

Read Quota for the vFXT cluster to learn what components are needed to deploy the Avere vFXT for Azure. You can request a quota increase from the Azure portal.