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Investigate errors by using the ITSMC dashboard

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This article contains information about the IT Service Management Connector (ITSMC) dashboard. The dashboard helps you to investigate the status of your connector.

View errors

To view errors in the dashboard:

  1. In the Azure portal, select All resources, then find and select your Service Desk.

    Screenshot of the All resources page in the Azure portal. Only resources whose name includes the ServiceDes filter criteria are listed.

  2. In the Service Desk window, select View Summary.

    Screenshot of a Solution resource in the Azure portal. The View Summary button is highlighted.

  3. Select the graph that appears in the IT Service Management Connector section.

  4. The IT Service Management Connector Dashboard opens with information about status and errors.

    Screenshot that shows connector status on the dashboard.

Understand dashboard elements

The dashboard contains information on the alerts that were sent to the ITSM tool through this connector. The dashboard is split into four parts.

Created work items

In the WORK ITEMS CREATED area, the graph and the table below it contain the count of the work items per type. If you select the graph or the table, you can see more details about the work items.

Screenshot that shows a created work item.

Affected computers

In the IMPACTED COMPUTERS area, the table lists computers and their associated work items. By selecting rows in the tables, you can get more details about the computers.

The table contains a limited number of rows. If you want to see all the rows, select See all.

Screenshot that shows affected computers.

Connector status

In the CONNECTOR STATUS area, the graph and the table below it contain messages about the status of the connector. By selecting the graph or rows in the table, you can get more details about the messages.

The table contains a limited number of rows. If you want to see all the rows, select See all.

To learn more about the messages in the table, see this article.

Screenshot that shows connector status.

Alert rules

In the ALERT RULES area, the table contains information on the number of alert rules that were detected. By selecting rows in the table, you can get more details about the detected rules.

The table contains a limited number of rows. If you want to see all the rows, select See all.

Screenshot that shows alert rules.