Data synced from your ITSM product
Incidents and change requests are synced from ServiceNow to your Log Analytics workspace based on the connection's configuration by using the Sync Data field.
Synced data
This section shows some examples of data gathered by ITSM Connector.
The fields in ServiceDesk_CL vary depending on the work item type that you import into Log Analytics. Here are fields for two work item types:
Work item: Incidents ServiceDeskWorkItemType_s="Incident"
Fields
- ServiceDeskConnectionName
- Service Desk ID
- State
- Urgency
- Impact
- Priority
- Escalation
- Created By
- Resolved By
- Closed By
- Source
- Assigned To
- Category
- Title
- Description
- Created Date
- Closed Date
- Resolved Date
- Last Modified Date
- Computer
Work item: Change Requests
ServiceDeskWorkItemType_s="ChangeRequest"
Fields
- ServiceDeskConnectionName
- Service Desk ID
- Created By
- Closed By
- Source
- Assigned To
- Title
- Type
- Category
- State
- Escalation
- Conflict Status
- Urgency
- Priority
- Risk
- Impact
- Assigned To
- Created Date
- Closed Date
- Last Modified Date
- Requested Date
- Planned Start Date
- Planned End Date
- Work Start Date
- Work End Date
- Description
- Computer
ServiceNow example
Output data for a ServiceNow incident
Log Analytics field | ServiceNow field |
---|---|
ServiceDeskId_s | Number |
IncidentState_s | State |
Urgency_s | Urgency |
Impact_s | Impact |
Priority_s | Priority |
CreatedBy_s | Opened by |
ResolvedBy_s | Resolved by |
ClosedBy_s | Closed by |
Source_s | Contact type |
AssignedTo_s | Assigned to |
Category_s | Category |
Title_s | Short description |
Description_s | Notes |
CreatedDate_t | Opened |
ClosedDate_t | Closed |
ResolvedDate_t | Resolved |
Computer | Configuration item |
Output data for a ServiceNow change request
Log Analytics | ServiceNow field |
---|---|
ServiceDeskId_s | Number |
CreatedBy_s | Requested by |
ClosedBy_s | Closed by |
AssignedTo_s | Assigned to |
Title_s | Short description |
Type_s | Type |
Category_s | Category |
CRState_s | State |
Urgency_s | Urgency |
Priority_s | Priority |
Risk_s | Risk |
Impact_s | Impact |
RequestedDate_t | Requested by date |
ClosedDate_t | Closed date |
PlannedStartDate_t | Planned start date |
PlannedEndDate_t | Planned end date |
WorkStartDate_t | Actual start date |
WorkEndDate_t | Actual end date |
Description_s | Description |
Computer | Configuration item |