Data synced from your ITSM product

Incidents and change requests are synced from ServiceNow to your Log Analytics workspace, based on the connection's configuration using the "Sync Data" field:

Synced data

This section shows some examples of data gathered by ITSMC.

The fields in ServiceDesk_CL vary depending on the work item type that you import into Log Analytics. Here's a list of fields for two work item types:

Work item: Incidents
ServiceDeskWorkItemType_s="Incident"

Fields

  • ServiceDeskConnectionName
  • Service Desk ID
  • State
  • Urgency
  • Impact
  • Priority
  • Escalation
  • Created By
  • Resolved By
  • Closed By
  • Source
  • Assigned To
  • Category
  • Title
  • Description
  • Created Date
  • Closed Date
  • Resolved Date
  • Last Modified Date
  • Computer

Work item: Change Requests

ServiceDeskWorkItemType_s="ChangeRequest"

Fields

  • ServiceDeskConnectionName
  • Service Desk ID
  • Created By
  • Closed By
  • Source
  • Assigned To
  • Title
  • Type
  • Category
  • State
  • Escalation
  • Conflict Status
  • Urgency
  • Priority
  • Risk
  • Impact
  • Assigned To
  • Created Date
  • Closed Date
  • Last Modified Date
  • Requested Date
  • Planned Start Date
  • Planned End Date
  • Work Start Date
  • Work End Date
  • Description
  • Computer

ServiceNow example

Output data for a ServiceNow incident

Log Analytics field ServiceNow field
ServiceDeskId_s Number
IncidentState_s State
Urgency_s Urgency
Impact_s Impact
Priority_s Priority
CreatedBy_s Opened by
ResolvedBy_s Resolved by
ClosedBy_s Closed by
Source_s Contact type
AssignedTo_s Assigned to
Category_s Category
Title_s Short description
Description_s Notes
CreatedDate_t Opened
ClosedDate_t closed
ResolvedDate_t Resolved
Computer Configuration item

Output data for a ServiceNow change request

Log Analytics ServiceNow field
ServiceDeskId_s Number
CreatedBy_s Requested by
ClosedBy_s Closed by
AssignedTo_s Assigned to
Title_s Short description
Type_s Type
Category_s Category
CRState_s State
Urgency_s Urgency
Priority_s Priority
Risk_s Risk
Impact_s Impact
RequestedDate_t Requested by date
ClosedDate_t Closed date
PlannedStartDate_t Planned start date
PlannedEndDate_t Planned end date
WorkStartDate_t Actual start date
WorkEndDate_t Actual end date
Description_s Description
Computer Configuration Item

Next steps