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Communication Services logs

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Azure Communication Services offers logging capabilities that you can use to monitor and debug your Communication Services solution. These capabilities can be configured through the Azure portal.

Important

For Audio/Video/Telephony call data refer to Call Summary and Call Diagnostic Logs

Enable diagnostic logs in your resource

Logging is turned off by default when a resource is created. To enable logging, navigate to the Diagnostic settings tab in the resource menu under the Monitoring section. Then select Add diagnostic setting.

Next, select the archive target you want. Currently, we support storage accounts and Log Analytics as archive targets. After selecting the types of logs that you'd like to capture, save the diagnostic settings.

New settings take effect in about 10 minutes. Logs will begin appearing in the configured archival target within the Logs pane of your Communication Services resource.

Azure Communication Services Diagnostic Settings Options.

For more information about configuring diagnostics, see the overview of Azure resource logs.

Resource log categories

Communication Services offers the following types of logs that you can enable:

  • Usage logs - provides usage data associated with each billed service offering
  • Chat operational logs - provides basic information related to the chat service
  • SMS operational logs - provides basic information related to the SMS service
  • Authentication operational logs - provides basic information related to the Authentication service
  • Network Traversal operational logs - provides basic information related to the Network Traversal service
  • Email Send Mail operational logs - provides detailed information related to the Email service send mail requests.
  • Email Status Update operational logs - provides message and recipient level delivery status updates related to the Email service send mail requests.
  • Email User Engagement operational logs - provides information related to 'open' and 'click' user engagement metrics for messages sent from the Email service.
  • Call Automation operational logs - provides operational information on Call Automation API requests. These logs can be used to identify failure points, query all requests made in a call (using Correlation ID or Server Call ID) or query all requests made by a specific service application in the call (using Participant ID).

Usage logs schema

Property Description
Timestamp The timestamp (UTC) of when the log was generated.
Operation Name The operation associated with log record.
Operation Version The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
Correlation ID The ID for correlated events. Can be used to identify correlated events between multiple tables.
Properties Other data applicable to various modes of Communication Services.
Record ID The unique ID for a given usage record.
Usage Type The mode of usage. (for example, Chat, PSTN, NAT, etc.)
Unit Type The type of unit that usage is based off for a given mode of usage. (for example, minutes, megabytes, messages, etc.).
Quantity The number of units used or consumed for this record.

Chat operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
OperationName The operation associated with log record.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
ResultType The status of the operation.
ResultSignature The sub status of the operation. If this operation corresponds to a REST API call, this field is the HTTP status code of the corresponding REST call.
ResultDescription The static text description of this operation.
DurationMs The duration of the operation in milliseconds.
CallerIpAddress The caller IP address, if the operation corresponds to an API call that would come from an entity with a publicly available IP address.
Level The severity level of the event.
URI The URI of the request.
UserId The request sender's user ID.
ChatThreadId The chat thread ID associated with the request.
ChatMessageId The chat message ID associated with the request.
SdkType The Sdk type used in the request.
PlatformType The platform type used in the request.

SMS operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
OperationName The operation associated with log record.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
ResultType The status of the operation.
ResultSignature The sub status of the operation. If this operation corresponds to a REST API call, this field is the HTTP status code of the corresponding REST call.
ResultDescription The static text description of this operation.
DurationMs The duration of the operation in milliseconds.
CallerIpAddress The caller IP address, if the operation corresponds to an API call that would come from an entity with a publicly available IP address.
Level The severity level of the event.
URI The URI of the request.
OutgoingMessageLength The number of characters in the outgoing message.
IncomingMessageLength The number of characters in the incoming message.
DeliveryAttempts The number of attempts made to deliver this message.
PhoneNumber The phone number the SMS message is being sent from.
SdkType The SDK type used in the request.
PlatformType The platform type used in the request.
Method The method used in the request.
NumberType The type of number, the SMS message is being sent from. It can be either LongCodeNumber or ShortCodeNumber

Authentication operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
OperationName The operation associated with log record.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
ResultType The status of the operation.
ResultSignature The sub-status of the operation. If this operation corresponds to a REST API call, this field is the HTTP status code of the corresponding REST call.
DurationMs The duration of the operation in milliseconds.
CallerIpAddress The caller IP address, if the operation corresponds to an API call that would come from an entity with a publicly available IP address.
Level The severity level of the event.
URI The URI of the request.
SdkType The SDK type used in the request.
PlatformType The platform type used in the request.
Identity The identity of Azure Communication Services or Teams user related to the operation.
Scopes The Communication Services scopes present in the access token.

Network Traversal operational logs

Dimension Description
TimeGenerated The timestamp (UTC) of when the log was generated.
OperationName The operation associated with log record.
CorrelationId The ID for correlated events. Can be used to identify correlated events between multiple tables.
OperationVersion The API-version associated with the operation or version of the operation (if there's no API version).
Category The log category of the event. Logs with the same log category and resource type will have the same properties fields.
ResultType The status of the operation (for example, Succeeded or Failed).
ResultSignature The sub status of the operation. If this operation corresponds to a REST API call, this field is the HTTP status code of the corresponding REST call.
DurationMs The duration of the operation in milliseconds.
Level The severity level of the operation.
URI The URI of the request.
Identity The request sender's identity, if provided.
SdkType The SDK type being used in the request.
PlatformType The platform type being used in the request.
RouteType The routing methodology to where the ICE server will be located from the client (for example, Any or Nearest).

Email Send Mail operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
Location The region where the operation was processed.
OperationName The operation associated with log record.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables. For all Email operational logs, the CorrelationId is mapped to the MessageId, which is returned from a successful SendMail request.
Size Represents the total size in megabytes of the email body, subject, headers and attachments.
ToRecipientsCount The total # of unique email addresses on the To line.
CcRecipientsCount The total # of unique email addresses on the Cc line.
BccRecipientsCount The total # of unique email addresses on the Bcc line.
UniqueRecipientsCount This is the deduplicated total recipient count for the To, Cc and Bcc address fields.
AttachmentsCount The total # of attachments.

Email Status Update operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
Location The region where the operation was processed.
OperationName The operation associated with log record.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables. For all Email operational logs, the CorrelationId is mapped to the MessageId, which is returned from a successful SendMail request.
RecipientId The email address for the targeted recipient. If this is a message-level event, the property will be empty.
DeliveryStatus The terminal status of the message.

Email User Engagement operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
Location The region where the operation was processed.
OperationName The operation associated with log record.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
CorrelationID The ID for correlated events. Can be used to identify correlated events between multiple tables. For all Email operational logs, the CorrelationId is mapped to the MessageId, which is returned from a successful SendMail request.
RecipientId The email address for the targeted recipient. If this is a message-level event, the property will be empty.
EngagementType The type of user engagement being tracked.
EngagementContext The context represents what the user interacted with.
UserAgent The user agent string from the client.

Call Automation operational logs

Property Description
TimeGenerated The timestamp (UTC) of when the log was generated.
OperationName The operation associated with log record.
CorrelationID The identifier to identify a call and correlate events for a unique call.
OperationVersion The api-version associated with the operation, if the operationName was performed using an API. If there's no API that corresponds to this operation, the version represents the version of that operation in case the properties associated with the operation change in the future.
Category The log category of the event. Category is the granularity at which you can enable or disable logs on a particular resource. The properties that appear within the properties blob of an event are the same within a particular log category and resource type.
ResultType The status of the operation.
ResultSignature The sub status of the operation. If this operation corresponds to a REST API call, this field is the HTTP status code of the corresponding REST call.
DurationMs The duration of the operation in milliseconds.
CallerIpAddress The caller IP address, if the operation corresponds to an API call that would come from an entity with a publicly available IP address.
Level The severity level of the event.
URI The URI of the request.
CallConnectionId ID representing the call connection, if available. This ID is different for each participant and is used to identify their connection to the call.
ServerCallId A unique ID to identify a call.
SDKVersion SDK version used for the request.
SDKType The SDK type used for the request.
ParticipantId ID to identify the call participant that made the request.
SubOperationName Used to identify the sub type of media operation (play, recognize)