Country availability of telephone numbers and subscription eligibility

Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them.

Subscription eligibility

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits.

More details on eligible subscription types are as follows:

Number Type Eligible Azure Agreement Type
Toll-Free and Local (Geographic) Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*, Pay-As-You-Go
Short-Codes Modern Customer Agreement (Field Led), Enterprise Agreement**, Pay-As-You-Go

* In some countries/regions, number purchases are only allowed for own use. Reselling or suballcoating to another parties is not allowed. Due to this, purchases for CSP and LSP customers is not allowed.

** Applications from all other subscription types will be reviewed and approved on a case-by-case basis. Reach out to acstns@microsoft.com for assistance with your application.

Number capabilities and availability

The capabilities and numbers that are available to you depend on the country that you're operating within, your use case, and the phone number type that you've selected. These capabilities vary by country due to regulatory requirements.

The following tables summarize current availability:

Customers with US Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
USA Short-Codes General Availability General Availability - -
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with UK Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with Ireland Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Ireland Toll-Free - - General Availability General Availability*
Ireland Local - - General Availability General Availability*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with Denmark Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Denmark Toll-Free - - Public Preview Public Preview*
Denmark Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with Canada Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with Italy Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Italy Toll-Free** - - General Availability General Availability*
Italy Local** - - General Availability General Availability*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
UK Toll-Free - - General Availability General Availability*
UK Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

** Phone numbers in Italy can only be purchased for own use. Reselling or suballocating to another party is not allowed.

Customers with Sweden Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Sweden Toll-Free - - General Availability General Availability*
Sweden Local - - General Availability General Availability*
Canada Toll-Free General Availability General Availability General Availability General Availability*
Canada Local - - General Availability General Availability*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Customers with France Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
France Local** - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

** Phone numbers in France can only be purchased for own use. Reselling or suballocating to another party is not allowed.

Customers with Spain Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Spain Toll-Free - - Public Preview Public Preview*
Spain Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Switzerland Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Switzerland Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Belgium Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Belgium Toll-Free - - Public Preview Public Preview*
Belgium Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Luxembourg Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Luxembourg Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Austria Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Austria Toll-Free** - - Public Preview Public Preview*
Austria Local** - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

** Phone numbers in Austria can only be purchased for own use. Reselling or suballocating to another party is not allowed.

Customers with Portugal Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Portugal Toll-Free** - - Public Preview Public Preview*
Portugal Local** - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

** Phone numbers in Portugal can only be purchased for own use. Reselling or suballocating to another party is not allowed.

Customers with Slovakia Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Slovakia Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Norway Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Norway Local** - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

** Phone numbers in Norway can only be purchased for own use. Reselling or suballocating to another party is not allowed.

Customers with Netherlands Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Netherlands Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Germany Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Germany Toll-Free - - Public Preview Public Preview*
Germany Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Next steps

For more information about Azure Communication Services' telephony options please see the following pages: