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Subscription eligibility and number capabilities

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Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them.

Subscription eligibility

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits.

Additional details on eligible subscription types are as follows:

Number Type Eligible Azure Agreement Type
Toll-Free and Local (Geographic) Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*
Short-Codes Modern Customer Agreement (Field Led) and Enterprise Agreement**

* Allowing the purchase of Italian phone numbers for CSP and LSP customers is planned only for General Availability launch.

** Applications from all other subscription types will be reviewed and approved on a case-by-case bases. Please reach out to acstns@microsoft.com for assistance with your application.

Number capabilities

The capabilities that are available to you depend on the country that you're operating within (your Azure billing address location), your use case, and the phone number type that you've selected. These capabilities vary by country due to regulatory requirements.

The tables below summarize current availability:

Customers with US Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
USA Short-Codes General Availability General Availability - -

* Please refer to Inbound calling capabilities page for details.

Customers with UK Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
UK Toll-Free - - Public Preview Public Preview*
UK Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free Public Preview Public Preview Public Preview Public Preview*
Canada Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Ireland Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Ireland Toll-Free - - Public Preview Public Preview*
Ireland Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free Public Preview Public Preview Public Preview Public Preview*
Canada Local - - Public Preview Public Preview*
UK Toll-Free - - Public Preview Public Preview*
UK Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Denmark Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Denmark Toll-Free - - Public Preview Public Preview*
Denmark Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
Canada Toll-Free Public Preview Public Preview Public Preview Public Preview*
Canada Local - - Public Preview Public Preview*
UK Toll-Free - - Public Preview Public Preview*
UK Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Canada Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Canada Toll-Free Public Preview Public Preview Public Preview Public Preview*
Canada Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*
UK Toll-Free - - Public Preview Public Preview*
UK Local - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

Customers with Italy Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Italy Toll-Free** - - Public Preview Public Preview*
Italy Local** - - Public Preview Public Preview*

* Please refer to Inbound calling capabilities page for details.

** Allowing the purchase of Italian phone numbers for CSP and LSP customers is planned only for General Availability launch.

Customers with Sweden Azure billing addresses

Number Type Send SMS Receive SMS Make Calls Receive Calls
Sweden Toll-Free - - Public Preview Public Preview*
Sweden Local - - Public Preview Public Preview*
Canada Toll-Free Public Preview Public Preview Public Preview Public Preview*
Canada Local - - Public Preview Public Preview*
USA & Puerto Rico Toll-Free General Availability General Availability General Availability General Availability*
USA & Puerto Rico Local - - General Availability General Availability*

* Please refer to Inbound calling capabilities page for details.

Next steps

For additional information about Azure Communication Services' telephony options please see the following pages: