How to collect Windows audio event logs

The Windows audio event log provides information on the audio device state around the time when the issue we're investigating occurred.

To collect the audio event log:

  • open Windows Event Viewer
  • browse the logs in Application and Services Logs > Microsoft > Windows > Audio > Operational
  • you can either
    • select logs within time range, right click and choose Save Selected Events.
    • right click on Operational, and choose Save All Events As.

Screenshot of Windows Audio Event Log.