Microsoft Customer Agreement FAQ - Azure

Why is there a 22% tax rate on my invoice now from Microsoft Srl Italy compared to previous month's invoice from Microsoft Ireland?

The tax rate change results from the Billing entity change from Microsoft Ireland to Microsoft Srl.

Before the change, purchases were considered cross-border and the presence of a VAT ID resulted in Reverse Charge (0% tax). With local invoicing, transactions are no longer cross-border, so the tax rate of 22% applies.

Partners in Italy were invoiced from Microsoft Srl Italy on September 1, 2023. Customers migrated to Microsoft Srl Italy on March 1, 2024.

Can I sign the Microsoft Customer Agreement today?

  • If you work through a Microsoft seller, the Microsoft Customer Agreement is currently available in Argentina, Australia, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, and Uruguay.

  • If you're a new customer purchasing Azure services directly from, today the Microsoft Customer Agreement is available in the countries/regions below all of which are transacted in US dollars (USD). In 2021, we began the rollout for the new customers in other regions with the goal of making Microsoft Customer Agreement available worldwide.

  • The Microsoft Customer Agreement is also available through Cloud Solution Providers (CSP) around the world. You can find a partner in the CSP program at Microsoft Solution Providers.

    Countries/regions Countries/regions Countries/regions Countries/regions
    Afghanistan Albania Algeria Angola
    Argentina Armenia Australia Austria
    Azerbaijan Bahamas Bahrain Bangladesh
    Barbados Belarus Belgium Belize
    Bermuda Bolivia Bosnia and Herzegovina Botswana
    Brazil Brunei Bulgaria Cabo Verde
    Cameroon Canada Cayman Islands Chile
    Colombia Costa Rica Côte d'Ivoire Croatia
    Curaçao Cyprus Czechia Darussalam
    Denmark Dominican Republic Ecuador Egypt
    El Salvador Estonia Ethiopia Faroe Islands
    Fiji Finland France Georgia
    Germany Ghana Greece Guatemala
    Honduras Hong Kong Special Administrative Region Hungary Iceland
    Indonesia Iraq Ireland Israel
    Italy Jamaica Japan Jordan
    Kazakhstan Kenya Korea Kuwait
    Kyrgyzstan Lebanon Liechtenstein Libya
    Lithuania Macao Special Administrative Region Malaysia Malta
    Mauritius Mexico Moldova Monaco
    Mongolia Montenegro Morocco Namibia
    Nepal Netherlands New Zealand Nicaragua
    Nigeria Norway North Macedonia Oman
    Pakistan Palestinian Authority Panama Paraguay
    Peru Philippines Poland Portugal
    Puerto Rico Qatar Romania Russia
    Rwanda Saint Kitts and Nevis Saudi Arabia Senegal
    Serbia Singapore Slovakia Slovenia
    South Africa Spain Sri Lanka Sweden
    Switzerland Taiwan Tajikistan Tanzania
    Thailand Trinidad and Tobago Tunisia Türkiye
    Turkmenistan Uganda UK Ukraine
    United Arab Emirates United States Uruguay Uzbekistan
    Venezuela Vietnam Virgin Islands of the United States Yemen
    Zambia Zimbabwe

What if I'm an existing customer purchasing Azure directly from

Microsoft shares a notice directly with you at least 30 days before the transition to the Microsoft Customer Agreement.

What Azure services are available through the Microsoft Customer Agreement?

All Azure services are available through Microsoft Customer Agreement. Once you accept the Microsoft Customer Agreement, you get the benefit of more free enterprise-grade management tools including new invoice and cost management capabilities through the same portal where you manage your Azure services.

How is Azure priced under the Microsoft Customer Agreement?

Azure is priced in US dollars (USD) worldwide under the Microsoft Customer Agreement and Microsoft Partner Agreement.

Prices are in your local currency for Enterprise Agreements.

Azure users are always charged in their local currency. A currency conversion occurs at the time of billing, if the pricing currency isn't the same as the billing currency.

  • The Retail Price API returns USD as the default. The API returns a currency conversion if the user specifies a currency. Although convenient, the conversion might cause confusion because the API returns estimated prices based on the current conversion rate. The API results don't match the invoice if you try to use the API to reconcile your invoice.
  • When you download your price sheet from the Azure portal:
    • For Enterprise Agreements, prices are in your local currency for Azure first party services.
    • For Microsoft Partner Agreements and Microsoft Customer Agreements, prices are shown in USD for Azure first party services.

As mentioned previously, if you transact in one of the other following supported currencies, your monthly cost is first calculated in USD. For payment, the total is then converted to the local currency.

Code Currency
AUD Australian Dollar
BRL Brazilian Real
GBP British Pound
CAD Canadian Dollar
CNY Chinese Yuan
DKK Danish Krone
EUR Euro
INR Indian Rupee
JPY Japanese Yen
KRW Korean Won
NZD New Zealand Dollar
NOK Norwegian Krone
RUB Russian Ruble
SEK Swedish Krona
CHF Swiss Franc
TWD Taiwan Dollar

What exchange rate is used and how does it work with my bill?

We use London closing spot rates that are captured in the two business days prior to the last business day of the previous month end. If the two business days prior to the end of the month fall on a bank holiday in major markets, the rate setting day is generally the day immediately preceding the two business days. This rate applies to all transactions during the upcoming month.

For example, the exchange rate for January transactions is first captured in the final days of December. The rate is applied to all Azure purchases made in January and all Azure consumption in January. The January exchange rate and local currency billed amount appears in the January invoice, which is available at the beginning of February.

Under the Microsoft Customer Agreement, in which currency is my payment processed?

The legal address you provide at the time of signing determines your billing geography and currency based on the following table:

Country/Region Billing currency
Afghanistan US Dollar ($)
Albania US Dollar ($)
Algeria US Dollar ($)
Angola US Dollar ($)
Argentina US Dollar ($)
Armenia US Dollar ($)
Australia Australian Dollar ($)
Austria Euro (€)
Azerbaijan US Dollar ($)
Bahamas US Dollar ($)
Bahrain US Dollar ($)
Bangladesh US Dollar ($)
Barbados US Dollar ($)
Belarus US Dollar ($)
Belgium Euro (€)
Belize US Dollar ($)
Bermuda US Dollar ($)
Bolivia US Dollar ($)
Bosnia and Herzegovina US Dollar ($)
Botswana US Dollar ($)
Brazil Brazilian Real (R$)
Brunei Darussalam US Dollar ($)
Bulgaria Euro (€)
Republic of Cabo Verde US Dollar ($)
Cameroon US Dollar ($)
Canada Canadian Dollar ($)
Cayman Islands US Dollar ($)
Chile US Dollar ($)
China Chinese yuan (¥)
Colombia US Dollar ($)
Republic of the Congo US Dollar ($)
Costa Rica US Dollar ($)
Côte d'Ivoire US Dollar ($)
Croatia Euro (€)
Curaçao US Dollar ($)
Cyprus Euro (€)
Czech Republic Euro (€)
Denmark Danish Krone (kr)
Dominican Republic US Dollar ($)
Ecuador US Dollar ($)
Egypt US Dollar ($)
El Salvador US Dollar ($)
Estonia Euro (€)
Ethiopia US Dollar ($)
Faroe Islands Danish Krone (kr)
Fiji Australian Dollar ($)
Finland Euro (€)
France Euro (€)
Georgia US Dollar ($)
Germany Euro (€)
Ghana US Dollar ($)
Greece Euro (€)
Guatemala US Dollar ($)
Honduras US Dollar ($)
Hong Kong SAR US Dollar ($)
Hungary Euro (€)
Iceland Euro (€)
India Indian Rupee (₹)
Indonesia US Dollar ($)
Iraq US Dollar ($)
Ireland Euro (€)
Israel US Dollar ($)
Italy Euro (€)
Jamaica US Dollar ($)
Japan Japanese Yen (¥)
Jordan US Dollar ($)
Kazakhstan US Dollar ($)
Kenya US Dollar ($)
Korea Korean Won (₩)
Kuwait US Dollar ($)
Kyrgyzstan US Dollar ($)
Latvia Euro (€)
Lebanon US Dollar ($)
Libya US Dollar ($)
Liechtenstein Swiss Franc. (chf)
Lithuania Euro (€)
Luxembourg Euro (€)
Macao SAR US Dollar ($)
Malaysia US Dollar ($)
Malta Euro (€)
Mauritius US Dollar ($)
Mexico US Dollar ($)
Moldova US Dollar ($)
Monaco Euro (€)
Mongolia US Dollar ($)
Montenegro US Dollar ($)
Morocco US Dollar ($)
Namibia US Dollar ($)
Nepal US Dollar ($)
Netherlands Euro (€)
New Zealand New Zealand Dollar ($)
Nicaragua US Dollar ($)
Nigeria US Dollar ($)
North Macedonia US Dollar ($)
Norway Norwegian Krone (kr)
Oman US Dollar ($)
Pakistan US Dollar ($)
Palestinian Authority US Dollar ($)
Panama US Dollar ($)
Paraguay US Dollar ($)
Peru US Dollar ($)
Philippines US Dollar ($)
Poland Euro (€)
Portugal Euro (€)
Puerto Rico US Dollar ($)
Qatar US Dollar ($)
Romania Euro (€)
Russia Russian Ruble (руб)
Rwanda US Dollar ($)
Saint Kitts and Nevis US Dollar ($)
Saudi Arabia US Dollar ($)
Senegal US Dollar ($)
Serbia US Dollar ($)
Singapore US Dollar ($)
Slovakia Euro (€)
Slovenia Euro (€)
South Africa US Dollar ($)
Spain Euro (€)
Sri Lanka US Dollar ($)
Sweden Swedish Krona (kr)
Switzerland Swiss Franc. (chf)
Taiwan Taiwanese Dollar (NT$)
Tajikistan US Dollar ($)
Tanzania US Dollar ($)
Thailand US Dollar ($)
Trinidad and Tobago US Dollar ($)
Tunisia US Dollar ($)
Türkiye US Dollar ($)
Turkmenistan US Dollar ($)
Uganda US Dollar ($)
Ukraine US Dollar ($)
United Arab Emirates US Dollar ($)
United Kingdom British Pound (£)
United States US Dollar ($)
Uruguay US Dollar ($)
Uzbekistan US Dollar ($)
Venezuela US Dollar ($)
Vietnam US Dollar ($)
Virgin Islands of the United States US Dollar ($)
Yemen US Dollar ($)
Zambia US Dollar ($)
Zimbabwe US Dollar ($)

If you purchase Azure services through a Microsoft partner, contact them for questions regarding your payment currency.

How do I get my invoice?

  • If you buy directly from, your invoice details are in the Cost Management and Billing service in the Azure portal.
  • If you buy through a Microsoft sales representative, you receive your invoices from Microsoft. You can also access your invoices in the Cost Management and Billing service in the Azure portal.
  • If you purchase through a cloud solution provider under the Microsoft Customer Agreement, you receive your invoice from the partner.

Where can I review the Microsoft Customer Agreement?

You can review the Microsoft Customer Agreement at Microsoft Licensing.

How do these changes affect my organization if we already have a Microsoft Enterprise Agreement?

Azure usage and purchases made under an existing Enterprise Agreement are unaffected by this change.

Next steps

Learn more about the Microsoft Customer Agreement: