Request a quota limit increase for Microsoft Dev Box resources

This article describes how to submit a support request to increase the number of resources for Microsoft Dev Box in your Azure subscription.

To ensure that resources are available for customers, Microsoft Dev Box has a limit on the number of each type of resource that can be used in a subscription. This limit is called a quota.

There are different types of quota limits that you might encounter, depending on the resource type. Here are some examples:

  • There are limits on the number of vCPUs available for dev boxes. You might encounter this quota error in the Microsoft developer portal during dev box creation.
  • There are limits for dev centers, network connections, and dev box definitions. You can find information about these limits through the Azure portal.

When you reach the limit for a resource in your subscription, you can request a limit increase (sometimes called a capacity increase, or a quota increase) to extend the number of resources available. The request process allows the Microsoft Dev Box team to ensure your subscription isn't involved in any cases of fraud or unintentional, sudden large-scale deployments.

The time it takes to increase your quota varies depending on the virtual machine size, region, and number of resources requested. You don't have to go through the process of requesting extra capacity often. To ensure you have the resources you require when you need them, you should:

  • Request capacity as far in advance as possible.
  • If possible, be flexible on the region where you're requesting capacity.
  • Recognize that capacity remains assigned for the lifetime of a subscription. When dev box resources are deleted, the capacity remains assigned to the subscription.
  • Request extra capacity only if you need more than is already assigned to your subscription.
  • Make incremental requests for virtual machine cores rather than making large, bulk requests. Break requests for large numbers of cores into smaller requests for extra flexibility in how those requests are fulfilled.

Learn more about the general process for creating Azure support requests.

Prerequisites

  • To create a support request, your Azure account needs the Owner, Contributor, or Support Request Contributor role at the subscription level.
  • Before you create a support request for a limit increase, you need to gather additional information.

Gather information for your request

Submitting a support request for an increase in quota is quicker if you gather the required information before you begin the request process.

  • Determine your current quota usage

    For each of your subscriptions, you can check your current usage of each Deployment Environments resource type in each region. Determine your current usage by following the steps in Determine usage and quota.

  • Determine the region for the additional quota

    Dev Box resources can exist in many regions. You can choose to deploy resources in multiple regions located near to your dev box users. For more information about Azure regions, how they relate to global geographies, and which services are available in each region, see Azure global infrastructure.

  • Choose the quota type of the additional quota

    The following Dev Box resources are limited by subscription. You can request an increase in the number of resources for each of these types.

    • Dev box definitions
    • Dev centers
    • Network settings
    • Network connections
    • Dev Box general cores
    • Other

    When you want to increase the number of dev boxes available to your developers, you should request an increase in the number of Dev Box general cores.

Initiate a support request

Azure presents two ways to get you the right help and assist you with submitting a request for support:

  • The Support + troubleshooting feature available on the toolbar
  • The Help + support page available on the Azure portal menu

The Support + troubleshooting feature uses questions like How can we help you? to guide you through the process.

Both the Support + troubleshooting feature and the Help + support page help you fill out and submit a classic style support request form.

To begin the process, choose the tab that offers the input style that's appropriate for your experience, then follow the steps to request a quota limit increase.

  1. On the Azure portal home page, select the Support + Troubleshooting icon (question mark) on the toolbar.

    Screenshot showing the How can we help question view for the Support plus troubleshooting feature.

  2. In the How can we help you? box, enter quota limit, and then select Go. The view updates to show the Current selection section.

    Screenshot showing the How can we help question and quota limit answer with the Current selection section.

  3. In the Which service are you having an issue with? dropdown list, select Service and subscription limits (quotas).

    Screenshot showing the open dropdown list for the Which service are you having an issue with field.

  4. Confirm your choice for the Current selection and then select Next. The view updates to include an option to create a support request for quotas.

    Screenshot showing the Service and subscription limits (quotas) item selected and the Next button highlighted.

  5. In the Service and subscription limits (quotas) section, select Create a support request.

    Screenshot showing the Service and subscription limits (quotas) section and the Create a support request button highlighted.

The New support request page opens. Continue to the following section to fill out the support request form.

Describe the requested quota increase

Follow these steps to describe your requested quota increase and fill out the support form.

  1. On the New support request page, on the 1. Problem description tab, configure the following settings, and then select Next.

    Screenshot showing the problem description tab for a new support request with the required fields highlighted.

    Setting Value
    Issue type Select Service and subscription limits (quotas).
    Subscription Select the subscription to which the request applies.
    Quota type Select Microsoft Dev Box.

    After you select Next, the tool skips the 2. Recommended solution tab and opens the 3. Additional details tab. This tab contains four sections: Problem details, Advanced diagnostic information, Support method, and Contact information.

  2. On the 3. Additional details tab, in the Problem details section, select Enter details. The Quota details pane opens.

    Screenshot showing the additional details tab for a new support request with the Enter details link highlighted.

  3. In the Quota details pane, configure the following settings:

    Setting Value
    Region Select the Region in which you want to increase your quota.
    Quota type When you select a Region, Azure updates the view to display your current usage and current limit for all quota types. After the view updates, set the Quota type field to the quota that you want to increase.
    New total limit Enter the new total limit that you want to request.
    Is it a limit decrease? Select Yes or No.
    Additional information Enter any extra information about your request.

    Screenshot of the Quota details pane showing current usage and current limit for all quota types for a specific region.

  4. Select Save and Continue.

Complete the support request

To complete the support request form, configure the remaining settings. When you're ready, review your information and submit the request.

  1. On the Additional details tab, in the Advanced diagnostic information section, configure the following setting:

    Setting Value
    Allow collection of advanced diagnostic information Select Yes (Recommended) or No.

    Screenshot showing the Advanced diagnostic information section for a new support request.

  2. In the Support method section, configure the following settings:

    Setting Value
    Support plan Select your support plan.
    Severity Select the severity of the issue.
    Preferred contact method Select Email or Phone.
    Your availability Enter your availability.
    Support language Select your language preference.

    Screenshot showing the Support method section for a new support request.

  3. In the Contact info section, configure the following settings:

    Setting Value
    First name Enter your first name.
    Last name Enter your last name.
    Email Enter your contact email.
    Additional email for notification Enter an email for notifications.
    Phone Enter your contact phone number.
    Country/region Enter your location.
    Save contact changes for future support requests. Select the check box to save changes.

    Screenshot showing the Contact info section for a new support request and the Next button.

  4. Select Next.

  5. On the 4. Review + create tab, review your information. When you're ready to submit the request, select Create.