Configuring Azure AI Health Bot Behavior

The Configuration section contains two pages. The Compliance and Conversation page. Both pages have dedicated subcategories to configure your Azure AI Health Bot.

  • Compliance : This page provides configuration for Privacy, Security and Terms and Consent related articles
  • Conversation: This page provides configuration for Interactions, Navigation, Spelling and Human Handoff

Compliance

The compliance page covers everything in your Azure AI Health Bot regarding the privacy, security and Terms and Consent

A screenshot of the Compliance actions

Privacy

The privacy page gives you configuration options to modify responses and messages on:

  • Viewing Personal Data
  • Viewing Conversation History
  • Deleting end-user data
  • Privacy Queries

Security

The security page gives you configuration options to:

  • Modify timeout message and duration
  • Enforce end user authentication

The Terms and Consent pages gives you configuration options to meet legal requirements, such as:

  • Policy URLs
  • Terms messages
  • End user consent
  • OpenAI disclaimer

Conversation

The conversation page covers everything in your Azure AI Health Bot regarding Interactions, Navigation, Spelling and Human Handoff

A screenshot of the conversation actions

Interactions

The Interactions page gives you configuration options to control different interactions with the bot.

  • Global Defaults: you can control the default replies of your Azure AI Health Bot instance. The default reply, for example, is "Sorry, it seems I can't answer this."

You can change the wording to something else, like "Sorry, I'm not able to answer this at this time." In some cases, such as the actions of a help reply, you can edit an array of strings by manipulating each line as a standalone and add as many as necessary.

A screenshot of the default actions

  • Automatic Welcome: There are multiple ways to display automatic welcome messages in the Azure AI Health Bot. You can create a static string, localized string or even connect to Azure AI Health bot Scenario that automatically starts when the end-user opens the bot.

  • Unrecognized Utterances: You can also configure how the Azure AI Health Bot will reply when the bot can't understand the end users intent or doesn't have a response for a recognized intent. This can also be done by redirecting the end-user to an Azure AI Health Bot Scenario. You can read more here Unrecognized Utterances

  • Greetings: You can configure to set up a default greeting response when an end-user connects to the Bot, or even allow the greeting scenario to interrupt other scenarios whilst they're active.

  • Feedback: You can configure global feedback to the Azure AI Health Bot, make it interrupting or even change some text on the feedback message.

The Navigation pages provide configuration for that help end user navigate conversations, this includes:

  • The message when a scenario has been canceled
  • The message when a scenario has been restarted
  • Default reply when someone is asking for Help, you can also modify the list of elements that the bot can help with

A screenshot of the navigation help

Spelling

The Spelling page provides configuration to configure the built-in spelling correction in your Azure AI Health Bot. By default this is Disabled

Human Handoff

The Human Handoff page provides options to configure scenarios that allow handoff to human agents. This contains:

  • Human Handoff options such as Timeout, waiting messages, timeout messages, ..
  • Agent Authentication for Microsoft Teams: this section is connecting the Azure AI Health Bot to team via the correct credentials
  • Online Meetings for Microsoft Teams: By default the meeting creator is the organizer, if you set this field, the default user is assigned as the organizer.
  • Dynamics 365 Omnichannel: Enabling messaging bridging for Dynamics 365.

You can find more information regarding handoff on the following pages:

Next steps

Configure Customer Managed Keys