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Troubleshoot Azure Native Dynatrace Service

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This article describes how to contact support when working with an Azure Native Dynatrace Service resource. Before contacting support, see Fix common errors.

Contact support

To contact support about the Azure Native Dynatrace Service, select New Support request in the left pane. Select the link to the Dynatrace support website.

Screenshot showing new support request selected in resource menu.

Fix common errors

This document contains information about troubleshooting your solutions that use Dynatrace.

Purchase error

  • Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription.

  • The EA subscription doesn't allow Marketplace purchases.

    • Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see Enable Marketplace purchases. If those options don't solve the problem, contact Dynatrace support.

Unable to create Dynatrace resource

  • To set up the Azure Native Dynatrace Service, you must have Owner or Contributor access on the Azure subscription. Ensure you have the appropriate access before starting the setup.

  • Create fails because Last Name is empty. The issue happens when the user info in Azure AD is incomplete and doesn't contain Last Name. Contact your Azure tenant's global administrator to rectify the issue and try again.

Logs not being emitted

  • Resource doesn't support sending logs. Only resource types with monitoring log categories can be configured to send logs. For more information, see supported categories.

  • Limit of five diagnostic settings reached. Each Azure resource can have a maximum of five diagnostic settings. For more information, see diagnostic settings

  • Export of Metrics data isn't supported currently by the partner solutions under Azure Monitor diagnostic settings.

Single sign-on errors

  • Single sign-on configuration indicates lack of permissions

    • Occurs when the user that is trying to configure single sign-on doesn't have Manage users permissions for the Dynatrace account. For a description of how to configure this permission, see here.

  • Unable to save single sign-on settings

    • Error happens when there's another Enterprise app that is using the Dynatrace SAML identifier. To find which app is using it, select Edit on the Basic SAML configuration section. To resolve this issue, either disable the other app or use the other app as the Enterprise app to set up SAML SSO.

  • App not showing in Single sign-on settings page - First, search for application ID. If no result is shown, check the SAML settings of the app. The grid only shows apps with correct SAML settings.

Next steps