Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
You can get support for your Neon Serverless Postgres deployment by creating a support request. For more assistance, visit the Neon Support page. This article also includes troubleshooting for problems that you might experience when you're creating and using a Neon resource.
Get support
Begin by signing in to the Azure portal.
In the Azure portal, go to the resource. Then select Support + troubleshooting > New Support Request.
Select the here link. You're directed to the partner portal, where you can create a support request.
Check permissions
Only users who have Owner or Contributor access on the Azure subscription can create Neon resources. Ensure that you have the appropriate access before you set up this integration.
Review Azure Marketplace purchase errors
| Error message | Details |
|---|---|
| "The Microsoft.SaaS RP is not registered on the Azure subscription." | Before you use a resource provider, you must make sure that your Azure subscription is registered for it. For more information, see Register a resource provider and Resolve errors for resource provider registration. |
| "Plan cannot be purchased on a free subscription, please upgrade your account." | You can't make Azure Marketplace purchases on a free Azure subscription. For more information, see the Azure free account FAQ and Purchase a SaaS offer in the Azure portal. |
| "Purchase has failed because we couldn't find a valid payment method associated with your Azure subscription." | Use a different Azure subscription, or add or update credit card or payment method information for this subscription. For more information, see Purchase a SaaS offer in the Azure portal. |
| "The Publisher does not make available Offer, Plan in your Subscription/Azure account's region." | The offer or the specific plan isn't available to the billing account market that's connected to the Azure subscription. |
| "Enrollment for Azure Marketplace is set to Free/BYOL SKUs only, purchase for Azure product is not allowed. Please contact your enrollment administrator to change EA settings." | Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases and Introduction to listing options. |
| "Marketplace is not enabled for the Azure subscription." | Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases. |
| "Plan by publisher is not available to you for purchase due to private marketplace settings made by your tenant's IT administrator." | The customer uses a private marketplace to limit the access of its organization to specific offers and plans. The specific offer or the plan wasn't set up to be available in the tenant's private marketplace. Contact your tenant's IT administrator. |
| "The EA subscription doesn't allow Marketplace purchases." | Use a different subscription or check if your Enterprise Agreement subscription is enabled for Azure Marketplace purchase. For more information, see Enabling Azure Marketplace purchases. |