Support policy for IonQ in Azure Quantum

This article describes the Microsoft support policy that applies when you use the IonQ provider in Azure Quantum. The article applies to any of the targets under this provider.

If you're using the IonQ provider and hit any unexpected issues that you can't troubleshoot yourself, you can contact the Azure Support team for help by creating an Azure support case.

However, there are however some situations where the Azure Support team will need to redirect you to IonQ's support team. Or, you may receive a quicker response by reaching out to IonQ directly at the IonQ Support website.

Frequently asked questions

Q: What is the support policy for using IonQ offerings through Azure Quantum?

Microsoft will provide support for the Azure platform and the Azure Quantum service only. Support for IonQ hardware, simulators, and other products and targets will be provided directly by IonQ. For more information about Azure support, see Azure support plans. For information about IonQ support, please see the IonQ Support website.

Q: What happens if I raise a support issue with the Azure support team and it turns out that a third party provider (like IonQ) needs to troubleshoot the issue further?

The support engineer will create a redirection package for you. This is a PDF document that contains information about your case which you can provide to the IonQ support team. The support engineer will also give you advice and guidance on how to reach out to IonQ to continue troubleshooting. For more information, see IonQ status page.

Q: What happens if I raise a support issue with the IonQ team and it turns out that there is an issue with the Azure Quantum service?

The IonQ support team will help you reach out to Microsoft and provide you with a redirection package. This package is a PDF document that you can use when continuing your support inquiry with the Azure support team.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Third-party contact disclaimer

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